Lead diversity and inclusion

BSBTWK501 – Lead diversity and inclusion

Student workbook

SITHCCC020

Work effectively as a cook

Learner Workbook

Table of Contents

Steps for Learners 7

Reasonable Adjustment 8

Resources Required for Assessment 9

Accessing Intranet Pages and External Links 11

Assessment Agreement 12

Assessment Tasks 14

Short Answer Questions 15

Practical Assessment 24

Your State/Territory 25

Workplace Project Assessment 26

Project Overview 26

Task 1: Review of Current Diversity Policy 28

Task 2: Revision of Diversity Policy 31

Task 3: Develop Training Plan 32

Task 4: Implement Strategies on Diversity Struggles 34

Task 5: Develop Processes Promoting Benefits of Diversity 35

Task 6: Promote Diversity in External Forums 36

Task 7: Address Diversity Complaints or Harassment Allegations 38

Assessment Workbook Checklist 40

Record of Assessment 42

Learner Information

This Learner Assessment Pack is designed for you to complete the assessment for BSBTWK501 – Lead diversity and inclusion It may refer to your own workplace/organisation, or to a simulated business provided by your assessor.

The assessment tasks include Short Answer Questions where you need to demonstrate your knowledge and understanding of the unit, and the Practical Assessment, where you need to demonstrate your skills required in the unit. It is recommended that you complete the Practical Assessments in your own workplace/organisation. If you don’t have access to a real workplace, you can complete the assessment in a simulated environment where resources and conditions similar to a workplace must be accessed. Ensure to discuss this with your assessor prior to commencing with the assessment.

Each Learner Assessment Pack is made up of four parts:

Assessment Delivery

Learner Information

Steps for Learner

Assessment Agreement

Assessment Tasks

Assessment Tasks, including:

  • Short Answer Questions
  • Practical Assessment

Assessment Workbook Checklist

Assessment Workbook Checklist

Recording

Record of Assessment

Before you commence your assessment, ensure that you have a good knowledge of the subject, have thoroughly read your Learner Resource, and clearly understand the assessment requirements and the expectations of the industry to which the assessment is related.

Assessments are designed to be completed using your industry/organisation, but your Registered Training Organisation (RTO) may assist you by contextualising the unit to be completed in a simulated workplace environment.

You will be required to demonstrate knowledge and skills which must be observed directly by your assessor. Where the observation task may be difficult for the assessor to directly observed, a video recording of the practical observation task must be submitted as supplementary evidence. Verification from at least one third-party signatory, and preferably two or more witnesses is required to confirm your demonstration of these practical knowledge and skills. These witnesses would usually be your current or recent supervisors, or your assessor.

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The practical assessment tasks may be completed using your own workplace, a simulated environment, or a mix of both, as instructed by your assessor. To contextualise this assessment to your industry/organisation, you may be asked by your assessor to provide additional information based on your industry/organisation.

Instructions are given for each task. If you have questions, or unclear how to proceed, consult with your assessor.

Records of all aspects of the assessment must be kept in your Learner Assessment Pack

The record of assessment is a legal document and must be signed, dated, and a copy stored as required by your Registered Training Organisation (RTO).

Steps for Learners

Your Learner Assessment Pack:

  1. Upon receiving your Learner Assessment Pack, discuss with your assessor the expectations and requirements of this assessment. You may also need to supply contact details of one or two work referees who can confirm your skills in the industry.

Discuss with your assessor if you intend to undertake the practical assessment tasks based on your employing organisation, in a simulated business, or in a mix of both.

  1. Your Learner Assessment Pack is where you will get the task information. Complete each task as instructed using either your own workplace, or using a simulated business, as discussed with your assessor.
  2. After you complete your assessment, gather and submit your evidence documents as detailed in the task(s) in the timeframe agreed with your assessor.

Your assessor will advise you if there are any further steps for you to take to satisfactorily complete this assessment.

Reasonable Adjustment

Adapted Reasonable Adjustment in teaching, learning and assessment for learners with a disability – November 2010 – Prepared by – Queensland VET Development Centre

Reasonable adjustment in VET is the term applied to modifying the learning environment or making changes to the training delivered to assist a learner with a disability. A reasonable adjustment can be as simple as changing classrooms to be closer to amenities or installing a particular type of software on a computer for a person with vision impairment.

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Why make a reasonable adjustment?

We make reasonable adjustments in VET to make sure that learners with a disability have:

  • The same learning opportunities as learners without a disability, and
  • The same opportunity to perform and complete assessments as those without a disability.

Reasonable adjustment applied to participation in teaching, learning and assessment activities can include:

  • Customising resources and assessment activities within the training package or accredited course
  • Modifying the presentation medium
  • Learner support
  • Use of assistive/adaptive technologies
  • Making information accessible both before enrolment and during the course
  • Monitoring the adjustments to ensure learners needs continue to be met

Assistive/Adaptive Technologies

Assistive/Adaptive technology means ‘software or hardware that has been specifically designed to assist people with disabilities in carrying out daily activities’ (World Wide Web Consortium – W3C). It includes screen readers, magnifiers, voice recognition software, alternative keyboards, devices for grasping, visual alert systems, digital note-takers.

IMPORTANT:

Reasonable adjustment made for collecting learner assessment evidence must not impact on the standard expected by the workplace, as expressed by the relevant unit(s) of competency. For example, if the assessment were gathering evidence of the learner’s competency in writing, allowing the learner to complete the assessment verbally would not be a valid assessment method. The method of assessment used by any reasonable adjustment must still meet the competency requirements.

Resources Required for Assessment

To complete the Practical Assessment tasks, you will require access to:

  • Computer with internet and email access, and a working web browser
  • Installed software: Word, Adobe Acrobat Reader
  • A workplace, or a simulated workplace environment that will allow you access to:
    • Relevant information that the learner requires to review and assess the current organisational diversity policy
      • Current organisational diversity policy
      • Guidelines on organisational processes for feedback on policy
      • Legislation, regulation, or best practice related to workplace diversity
      • Information on implementation of diversity policy in the work area, including:
        • Staff workplace interactions and socialization
        • Diversity issues involved in the workplace
        • Diversity complaints and harassment
      • Diversity initiatives based on industry or workplace standards, guidelines, and approaches
    • Relevant information that the learner can use to identify staff struggling with diversity
      • Records on staff performance
      • Documents and history of complaints and harassment
    • Documents/sources of information to be accessed to research on processes in improving workplace diversity, including:
      • Online or printed sources about workplace diversity processes, practices or requirements
      • Organisational documents such as business plans or similar, with relevant objectives and practices for workplace diversity
  • Workplace templates, including or similar to the following:
  • SWOT Analysis
  • Training Needs Analysis from the learner’s workplace/organisation
  • Training Plan
  • People, including:
  • At least one stakeholder whom you need to consult with the review of the current diversity policy
  • At least two staff struggling with workplace diversity
  • At least two people involved with complaints and harassment allegations
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People involved with complaints and harassment allegations can be staff, customers/clients, or stakeholders.

  • Legislation/regulations/codes of practice/standards relevant to workplace diversity, including:
    • Anti-discrimination legislation, such as
      • Age Discrimination Act 2004
      • Disability Discrimination Act 1992
      • Racial Discrimination Act 1975
      • Sex Discrimination Act 1984
    • Fair Work Act 2009
    • Privacy Act 1988
    • State/Territory-specific requirements
  • Opportunity to:
  • Revise the current organisational diversity policy to improve its currency and efficacy
  • Develop and implement diversity training for staff struggling with diversity
  • Develop processes that promotes the benefits of diverse workforce
  • Promote diversity in external forums
  • Address diversity complaints or harassment allegations

Accessing Intranet Pages and External Links

Some assessment tasks may require you to access specific pages from the simulated business, Bounce Fitness and/or external webpages. Links to these pages are formatted in Blue Text.

To access these, hold the Ctrl key for Windows users while clicking on these links. For Mac users, directly click the link.

The simulated business, Bounce Fitness, can be accessed by going to http://bouncefitness.precisiongroup.com.au.

Login to Bounce Fitness using the username and password provided by your Registered Training Organisation (RTO).

Assessment Agreement

Instructions: Complete this section in the Learner Assessment Pack for each learner. Discuss each section of the Assessment Agreement with the learner to identify the Delivery Method and Assessment Pathway to be undertaken, and to ensure that the Assessment Conditions and Resources Required are present in the assessment environment. Tick each section as applicable to the learner’s situation. Have the learner and you sign the confirmation at the end of this agreement.
Please tick at least one of the following for each section:
Delivery Method
Classroom
Small Group
One-on-One
Online
Other (please describe)
Assessment Pathway (for Practical Assessment)
Learner’s Organisation (Pre-assessment meeting conducted)
Simulated Workplace Environment (Contextualised by RTO)
Assessment Conditions
Skills in this unit must be demonstrated in a workplace or simulated environment where the conditions are typical of those in a working environment in this industry. This includes access to:
Legislation, regulations and codes of practice for managing diversity
Workplace diversity policies and procedures.
Assessors of this unit must satisfy the requirements for assessors in applicable vocational education and training legislation, frameworks and/or standards.
I confirm that the activities and assessment completed for this unit are my own work, and comply with all relevant copyright and plagiarism rules. I understand that if there is any doubt in the authenticity of any piece of my assessment submission, I can be orally examined, and the signatory of evidence records may be contacted.
Learner’s name
Learner’s signature Date
Assessor’s name Assessor name
Assessor’s signature Date

End of Assessment Agreement

Assessment Tasks

Tasks

Complete all tasks in this assessment as instructed. If you have questions, consult with your assessor.

Contextualisation of Assessments by RTOs

Contextualisation is the process of modifying assessment tools to make learning more meaningful for your learners and their employers.

Precision Group (Australia) recommends that your RTO contextualise the assessment tools to suit particular industry requirements and specific organisational requirements before using them. Contextualisation must retain the integrity of the assessment and the outcome of the unit of competency.

Short Answer Questions

Preliminary Task Short Answer Questions 3 to 6 will require you to refer to legislation for working with diversity. These legislations must be applicable to the state/territory of the workplace you will use inclusive work practices in. For your assessor’s reference, indicate below which state/territory your workplace/organisation is based or located in by ticking the box that corresponds to your answer. When answering Short Answer Questions 3 to 6, refer to the workplace diversity legislation and regulations applicable to the state/territory you ticked below.
The state/territory where your workplace/organisation is based or located in.
Australian Capital Territory South Australia
New South Wales Tasmania
Northern Territory Victoria
Queensland Western Australia
Question 1
Identify at least two applications in the workplace of each benefit of diverse workplace listed below. Application should show how each benefit reinforces staff performance and/or the general working environment of the workplace.
Benefit of Diverse Workplace Application of Benefit to the Workplace
Enhancing business performance
Enhancing innovative and creative thinking
Reducing employee grievances
Promoting staff health and wellbeing
Question 2
Listed below are the competitive advantages of a diverse workplace. Identify at least two specific examples of how each competitive advantage listed below can be observed in a workplace with a diverse workforce.
Competitive Advantage of Diverse Workplace Specific Examples How Each Competitive Advantage Can Be Observed in the Workplace
Increased profitability
Better overall performance
Strong financial performance
Question 3
Complete the table below: Identify title of the latest version of the state/territory specific legislation on age discrimination relevant to the workplace. Identify date when legislation was last updated. Identify date when the legislation was accessed. Identify at least two sections in the legislation that your organisation can implement. For each identified section, briefly describe an example of how the organisation can demonstrate its implementation.
Title of the latest version of the state/territory specific legislation on age discrimination:
Date when legislation was last updated:
Date when the legislation was accessed:
Provisions in the Legislation Related to the Workplace How the Organisation Can Demonstrate its Implementation
Clause or section:
Clause or section:
Question 4
Complete the table below: Identify title of the latest version of the state/territory specific legislation on disability discrimination relevant to the workplace. Identify date when legislation was last updated. Identify date when the legislation was accessed. Identify at least two sections in the legislation that your organisation can implement. For each identified section, briefly describe an example of how the organisation can demonstrate its implementation.
Title of the latest version of the state/territory specific legislation on disability discrimination:
Date when legislation was last updated:
Date when the legislation was accessed:
Provisions in the Legislation Related to the Workplace How the Organisation Can Demonstrate its Implementation
Clause or section:
Clause or section:
Question 5
Complete the table below: Identify title of the latest version of the state/territory specific legislation on racial discrimination relevant to the workplace. Identify date when legislation was last updated. Identify date when the legislation was accessed. Identify at least two sections in the legislation that your organisation can implement. For each identified section briefly describe an example of how the organisation can demonstrate its implementation.
Title of the latest version of the state/territory specific legislation on racial discrimination:
Date when legislation was last updated:
Date when the legislation was accessed:
Provisions in the Legislation Related to the Workplace How the Organisation Can Demonstrate its Implementation
Clause or section:
Clause or section:
Question 6
Complete the table below: Identify title of the latest version of the state/territory specific legislation on sex discrimination relevant to the workplace. Identify date when legislation was last updated. Identify date when the legislation was accessed. Identify at least two sections in the legislation that your organisation can implement. For each identified section briefly describe an example of how the organisation can demonstrate its implementation.
Title of the latest version of the state/territory specific legislation on sex discrimination:
Date when legislation was last updated:
Date when the legislation was accessed:
Provisions in the Legislation Related to the Workplace How the Organisation Can Demonstrate its Implementation
Clause or section:
Clause or section:
Question 7
Complete the table below: Identify title of the latest version of the legislation on human rights relevant to the workplace. Identify date when legislation was last updated. Identify date when the legislation was accessed. Identify at least two sections in the legislation that your organisation can implement to promote human rights within the workplace. For each identified section briefly describe an example of how the organisation can demonstrate its implementation.
Title of the latest version of the legislation on human rights:
Date when legislation was last updated:
Date when the legislation was accessed:
Provisions in the Legislation Related to the Workplace How the Organisation Can Demonstrate its Implementation
Clause or section:
Clause or section:
Question 8
Complete the table below: Identify title of the latest version of the legislation on equal opportunity relevant to the workplace. Identify date when legislation was last updated. Identify date when the legislation was accessed. Identify at least two sections in the legislation that your organisation can implement to promote equal opportunity within the workplace. For each identified section briefly describe an example of how the organisation can demonstrate its implementation.
Title of the latest version of the legislation on equal opportunity relevant to workplace:
Date when legislation was last updated:
Date when the legislation was accessed:
Provisions in the Legislation Related to the Workplace How the Organisation Can Demonstrate its Implementation
Clause or section:
Clause or section:

Practical Assessment

The Practical Assessment is a set of tasks that must be completed in a workplace, or in an environment with conditions similar to that of a real workplace. To be assessed for this unit of competency, you must demonstrate your skills and knowledge to lead and promote diversity and inclusion in the workplace. The Practical Assessments in this workbook include: Workplace Project Assessment A series of tasks assessing the learner’s practical knowledge and skills relevant to the unit of competency. This includes the learner completing workplace documents or similar as evidence of competent performance. Workplace Practical Observation A set of assessment tasks where the learner must demonstrate practical skills relevant to the unit of competency. These skills are to be demonstrated while being observed by the assessor. IMPORTANT! All signatures/initials in your submissions, including yours, must be handwritten and dated. Submissions with signatures/initials must be scanned. The supervisor/observer who completes and signs your evidence submissions must provide their real name, contact number, and email address for your assessor’s reference. Should you encounter issue or concerns regarding your assessment, contact your assessor.

Your State/Territory

Some tasks in this Practical Assessment require you to refer to legislation and regulations for working with diversity. These legislation and regulations must be applicable to the state/territory of the workplace you will use inclusive work practices in. For your assessor’s reference, indicate below which state/territory your workplace/organisation is based or located in by ticking the box that corresponds to your answer. When completing these tasks, refer to the workplace diversity legislation and regulations applicable to the state/territory you ticked below.
The state/territory where your workplace/organisation is based or located in.
Australian Capital Territory South Australia
New South Wales Tasmania
Northern Territory Victoria
Queensland Western Australia

Workplace Project Assessment

Project Overview

This workplace project assessment requires you to demonstrate your knowledge in leading workplace diversity initiatives and promoting its benefits and competitive advantages. This assessment is divided into seven tasks: Task 1: Review of Current Diversity Policy Task 2: Revision of Diversity Policy Task 3: Develop Training Plan Task 4: Implementing Strategies on Diversity Struggles Task 5: Developing Processes Promoting Benefits of Diversity Task 6: Promoting Diversity in External Forum Task 7: Complaint Process This project requires you to complete the assessment tasks in a real workplace, or in an environment with conditions similar to that of a workplace. Each task comes with a set of instructions. You are to follow and perform these instructions while being observed by the assessor and/or submit any required documentation. Before starting this assessment, your assessor will discuss with you these tasks, including instructions and guidance for satisfactorily completing them.
You are required to: Complete the tasks within the time allowed, as scheduled in-class roll. Identify points for improvement on the current organisational policy, and gaps between the current organisational diversity policy and legislations relevant to diversity. Revise the current diversity policy to address the points for improvement and gaps identified. Identify and develop training plans for staff struggling with diversity. Implement the training developed to provide assistance to the staff struggling with diversity. Develop processes that demonstrates the benefits of working with various groups. Promote the benefits of workforce diversity to external forums. Execute the proper organisational procedures in processing complaints and harassments allegations relevant to diversity.

Resources Required for Assessment Resources you need to access to complete the project assessment are outlined in the Resources Required for Assessment section of this workbook, and in the corresponding Assessor’s Checklist and/or Observation Form of each task. Discuss each requirement with your assessor before commencing with each task. They will organise the resources required for this assessment. IMPORTANT: Additional workplace resources may be required upon the contextualisation of this assessment.

Forms and Templates Generic forms and templates are provided in the project tasks, unless otherwise specified. These can be accessed from the following link: BSBTWK501 Forms and Templates If you are currently in a workplace, use similar workplace templates and forms used by your organisation to complete each assessment task. Discuss with your supervisor and your assessor first to ensure that the forms/templates you will use from your organisation cover all criteria required by each assessment task. Review these forms and templates with your assessor before starting the task.

Task 1: Review of Current Diversity Policy

ASSESSMENT INSTRUCTIONS
This task will require you to review and analyse the current organisational diversity policy in preparation for revising the diversity policy on Workplace Project Task 2. Use your workplace/organisation’s template to complete this task, or use the SWOT Analysis template provided at the Bounce Fitness site. To complete this task, you must: Locate and review existing diversity policy, procedures, and workplace data relevant to implementation of the diversity policy, including information on: Organisational goals with regards to workplace diversity This refers to the expected output of implemented diversity policy by the organisation. Additionally, this refers to a set of objectives set by the organisation for observing fairness within the workplace. Legislative related to workplace diversity. This may refer legislations on: Human Rights involving workplace diversity Equal Employment Opportunity Anti-discrimination in the workplace Complaint data, statistics, and other research information on organisation’s application of diversity policy in work area. Complaint data are records of the information regarding the complaints. This may refer to the personal details of the complainant and defendant, and other related information regarding the incident. Complaint statistics are numerical data representing the parameters of the collected complaints in the organisation over a certain period. These parameters provide quantitative means to assess the trend of the complaints in the organisation.
Consult at least two different stakeholders and conduct a SWOT analysis in assessing the currency and efficacy of the existing complaint data, statistics, and other research information on diversity initiatives. Relevant stakeholders refer to groups/individuals who have relevant information on the current diversity policy and/or have the capability to provide the necessary opinion, confirmation, and authority on evaluating the policies of the organisation. Currency refers to the appropriateness of the diversity policy with regards to complying with the latest legislations, regulations and code of practice for managing diversity. Efficacy refers to the effectiveness of the policy in meeting the workplace diversity goals of the organisation. Complete the SWOT analysis template by identifying the following: Evaluate the current workplace diversity policy by outlining at least one item for each of the following: Strength Weakness Opportunity Threat Identify at least two gaps between policy and current regulations, codes of practice and legislations relevant to diversity. Gaps between the current diversity policy and current regulations, codes of practice and legislations include: Regulation of requirements or provisions indicated in the legislations. Obsolete information in the diversity policy with regards to the latest versions of the legislations. Additional requirements or provisions added in the current legislations but not found in the diversity policy. Based on the results of your SWOT analysis, identify at least two improvements to be made on the diversity policy. These improvements will be used in the revision of the diversity policy in Workplace Project Task 2. Improvements pertain to feedback and suggestions aimed to improve the diversity condition in the workplace.
Review the Workplace Project Task 1 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. Discuss these resources with your assessor prior to starting this task All criteria your submission must address to satisfactorily complete this task. You assessor will also discuss with you the criteria outlined in this form prior to the assessment Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Review the template you will use to complete this task. If you are using a template from your workplace/organisation, discuss with your assessor to ensure that the template covers all requirements that apply to this task. Otherwise, use the SWOT Analysis template provided at the Bounce Fitness site. Submit the completed SWOT Analysis template to your assessor. Include any supplementary documents/sources used to accomplish the SWOT Analysis template, such as: Current diversity policy implemented by the organisation in the workplace Policies and procedure relevant to diversity in the workplace Latest version of legislations relevant to diversity in the workplace You must also submit evidence of consultation with at least two stakeholders of the organisation in evaluating the currency and efficacy of the current workplace diversity policy. Evidence must be at least one of the following: Email correspondence Meeting minutes Video recording of the consultation with the stakeholders

Task 2: Revision of Diversity Policy

ASSESSMENT INSTRUCTIONS
This task requires you to modify at least two areas of improvement in the workplace diversity policy. Prior to commencing this task, you must: Have completed Workplace Project Task 1; and Have access to your organisation/workplace’s diversity policy. This must be the same policy accessed to complete Workplace Project Task 1. To complete this task, you must: Access and review the workplace diversity policy that you have sourced out in Workplace Project Task 1. Using the SWOT Analysis Template completed in Workplace Project Task 1, modify the section in the diversity policy document based on your findings. Outline the modifications done using the version control section of your policy document. Review Workplace Project Task 2 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. You assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Submit the revised diversity policy to your assessor. IMPORTANT! If you are modifying the policy and procedures from your own workplace/organisation, submit a copy of the existing policy document as supplementary evidence.

Task 3: Develop Training Plan

ASSESSMENT INSTRUCTIONS
This task will require you to complete a Training Plan for each staff struggling with workplace diversity. This task is divided into two parts: Part A. Conduct Training Needs Analysis To complete this task, you must: Identify at least two staff who are struggling with interacting with diverse people within the workplace. You may identify at least two staff struggling with diversity based on records, data, and observation. Common evidence of diversity struggles include: Struggles on social interactions. Seclusions during gatherings. Difficulty in approaching other people. Conduct a training needs analysis for each staff struggling on workplace diversity. Consult with each staff struggling on diversity to identify at least one workplace diversity training need for the respective staff. Training need refers to the skills, information or capabilities that an individual requires to effectively carry out their workplace diversity obligations. Identify the following information: Name and work role of each staff struggling with workplace diversity At least two diversity issues that the staff is struggling on Training/skills development required to address each issue Description of each training to be conducted Date of each training period Expected outcome of each training Accomplish the Training Needs Analysis template for submission to the Assessor, including all supplementary documents used. Use your workplace/organisation’s template to complete this task, or use the Training Needs Analysis Template provided at the Bounce Fitness site.
You must also submit an evidence of consultation with at least two staff consulted. Evidence must be at least one of the following: Email correspondence Meeting minutes Video recording of communication/discussion

Part B. Complete Training Plans To complete this task, you must: Develop a training plan for each staff struggling on workplace diversity. The training plans must correspond to the findings of the training needs analysis conducted on each staff. The training plan must include: Training identified for each staff struggling with diversity Proposed training schedule Outline of activities and topics to be covered by the training People assigned to the training Expected outcome of the training Partially accomplish one training plan template for each staff consulted with the information that you identified. Actual outcomes should be left blank. Use your workplace/organisation’s template to complete this task, or use the Training Plan Template provided at the Bounce Fitness site. Review Workplace Project Task 3 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. Discuss these resources with your assessor prior to starting this task. All criteria your submission must address to satisfactorily complete this task. Your assessor will also discuss with you the criteria outlined in this form prior to the assessment. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Submit the completed Training Plan to your assessor.

Task 4: Implement Strategies on Diversity Struggles

ASSESSMENT INSTRUCTIONS
This task will require you to conduct diversity training according to the training plan developed in Workplace Project Task 3. To complete this task, you must: Review the following information from each completed Training Plan from Workplace Project Task 3: Required training for each staff struggling on diversity How each required training will be delivered Conduct and implement the training plan developed in Workplace Project Task 3 Update the actual outcomes section of the Training Plan according to the actual outcomes of the training conducted. Review Workplace Project Task 4 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. Discuss these resources with your assessor prior to starting this task All criteria your submission must address to satisfactorily complete this task. You assessor will also discuss with you the criteria outlined in this form prior to the assessment Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Submit at least two evidence of training completion for each training conducted for each staff. Evidence can include: Certificate of completion Email of confirmation Qualification transcript You must also submit supplementary evidence showing you provided the training opportunity to the staff, such as payment arrangement indicating your workplace/organisation as the purchaser.

Task 5: Develop Processes Promoting Benefits of Diversity

ASSESSMENT INSTRUCTIONS
Your assessor will observe you as you develop two processes by consulting at least two staff to promote the benefits of a diverse workplace for your organisation. You will be assessed on your practical skills to: Identify at least two issues in the organisation that can be addressed by promoting the benefits of diversity in the workplace. Issues refer to the hindrances experienced by the organisation in performing their business-related tasks. Consult at least two staff members to identify the staff insights on possible points for improvements regarding the current workplace diversity condition. Identify appropriate processes that demonstrate the benefits of working with various groups which best suits the needs of the organisation in addressing the issue raised. Develop at least two processes that promotes the benefits of working with diversity that addresses the identified issues in the organisation. To complete this task, you must accomplish process plans for each of the processes developed to promote the benefits of workplace diversity in addressing the problems encountered by the organisation. Review the following before starting this task: Workplace Project Task 5 – Assessor’s Checklist Workplace Project Task 5 – Observation Form These forms outline the following: Resources you are required to access to complete the task. All criteria your submission must address to satisfactorily complete this task. Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Submit the each of the completed processes promoting the benefits of workplace diversity to your assessor. You can use the workplace/organisation template in developing processes to complete this task.

Task 6: Promote Diversity in External Forums

ASSESSMENT INSTRUCTIONS
This task will require you to promote the role of diversity in providing an organisation a competitive advantage in external forums. To complete this task, you must: Identify the previous initiatives of the organisation in promoting workplace diversity and collect data on success supported by the identified diversity initiatives. Competitive advantages are the attributes gained by promoting diversity in the workplace that enables the organisation to outperform its competitors, which includes: Increased profitability Improved business performance Stronger financial impact Develop discussion plan or outline on competitive advantages of workforce diversity to be discussed in an external forum. External forums are platforms that allows the learner to promote diversity outside the organisation, which includes: Conferences or seminars External Publications Social media Promote the benefits of workforce diversity through external forum.
Review the Workplace Project Task 6 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. Discuss these resources with your assessor prior to starting this task All criteria your submission must address to satisfactorily complete this task. You assessor will also discuss with you the criteria outlined in this form prior to the assessment Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Submit the evidence of external forum promotion to your assessor. Evidences of external forum promotion include: Conference or seminar token External publication Recording of social media promotion Additionally, the learner must also submit the outline or draft of promotion in external forms. Include any supplementary documents/sources used to create the promotion outline or draft, such as organisational documents with information on requirements for preparing promotion outlines and drafts.

Task 7: Address Diversity Complaints or Harassment Allegations

ASSESSMENT INSTRUCTIONS
This task will require you to address workplace complaints or harassment allegations relevant to diversity. You may choose to process two of either general diversity complaints or harassment allegations, or one of each. Workplace complaints relevant to diversity refer to the issues raised within the organisation that involves undesirable diversity conditions in the workplace, which may include general complaints and harassment allegations. The actions to be taken in addressing general complaints and harassment allegations may differ based on the legislative requirements, guidelines and policies. General complaints are issues raised within the organisation that had portrayed misconduct related to diversity. This includes all forms of discrimination in the workplace. Harassment allegations are complaints within the organisation that are offensive in nature. This includes sexual harassment, discriminatory harassment, personal harassment, and harassment based on religion. To complete this task, you must: Review the guidelines followed by the company in processing workplace complaints or harassment allegations. Guidelines to be reviewed refer to policies and legislations related to diversity workplace complaints. These guidelines highlight the initial steps to be taken and necessary process in resolving issues. Conduct the initial steps in processing at least two complaints collected within the organisation. Initial steps refer to the necessary preparations and investigations to assess the situation related to the complaint, which includes: Review of organisational guidelines on processing complaints relevant to diversity issues Gathering of supplemental information related to the complaint or harassment allegation Dialogue with the complainant and defendant
Conduct negotiation steps wherein the complaint or harassment allegation is to be assessed. Assessment during the negotiation step include: Assessing the validity of the complaint or harassment allegation Discussion of violations and sanctions related to the complaint or harassment allegation Discussion on how the complaint or harassment allegation can be settle Resolve the complaints by providing applicable measures to address the complaint or harassment allegation. Measures refer to the necessary steps to be conducted in solving the issue encountered in the complaint, which includes: Enforce punishment to staff proven to be guilty of the complaint or harassment Rearrange organisation structure to avoid recurrence of complaint or harassment Have the offender attend training relevant to the complaint or harassment IMPORTANT: Any private information in any forms to be filled up needs to be blacked out. Review the Workplace Project Task 7 – Assessor’s Checklist before starting this task. This form outlines the following: Resources you are required to access to complete the task. Discuss these resources with your assessor prior to starting this task All criteria your submission must address to satisfactorily complete this task. You assessor will also discuss with you the criteria outlined in this form prior to the assessment Your assessor will discuss these resources with you, and the criteria outlined in this form prior to this assessment. Submit the following to your assessor: Evidences of initial steps taken in processing complaints Evidence of resolving complaint You must also submit the organisational policies and procedures in processing complaints as a supplementary document.

Assessment Workbook Checklist

Instructions: Your assessor will review your submissions against the checklist below. This section is to be completed by your assessor.
The learner has completed the Short Answer Questions in this workbook
Short Answer Questions
The learner has completed the Practical Assessments in this workbook and has submitted all the required evidence:
Workplace Project Assessment
Task 1: Review of Current Diversity Policy
SWOT Analysis Template
Evidence of Consultation with Stakeholder
Current diversity policy implemented by the organisation in the workplace
Policies and procedure relevant to diversity in the workplace
Latest version of legislations relevant to diversity in the workplace
Task 2: Revision of Diversity Policy
Revised Diversity Policy Document
Task 3: Develop Training Plan
Evidence of Staff Consultation
Training Needs Analysis
Training Plan
Task 4: Implement Strategies on Diversity Struggles
Evidence of Training Completion
Completed Training Plan
Task 5: Develop Processes Promoting Benefits of Diversity
Processes Promoting the Benefits of Workplace Diversity
Guide Questions for Staff Consultation
Discussion Points for Staff Consultation
Task 6: Promote Diversity in External Forums
Outline or Draft of Promotion in External Forums
Evidence of External Forum Promotion
Task 7: Address Diversity Complaints or Harassments Allegations
Evidence of Initial Steps Taken
Evidence of Negotiation Steps Taken
Evidence of Resolving Complaint or Harassment Allegation

Record of Assessment

Instructions: This section is to be completed by your assessor.
Assessment Details
Learner
Course Code
Unit of Competency BSBTWK501 – Lead diversity and inclusion
Assessor Name
RTO
Assessment Activity Satisfactory Needs more evidence
Short Answer Questions
Short Answer Question 1
Short Answer Question 2
Short Answer Question 3
Short Answer Question 4
Short Answer Question 5
Short Answer Question 6
Short Answer Question 7
Short Answer Question 8
Workplace Project Assessment
Task 1: Review of Current Diversity Policy
Task 2: Revision of Diversity Policy
Task 3: Training Needs Analysis
Task 4: Implementing Strategies on Diversity Struggles
Task 5: Developing Processes Promoting Benefits of Diversity
Task 6: Promoting Diversity in External Forums
Task 7: Address Diversity Complaints or Harassment Allegations
Context Details Satisfactory Needs more evidence
Supervisor/Observer Verification Log
Supervisor/Observer Name Role in the Assessment Contact Details Date of Contact Supervisor/Observer verifies the learner’s submissions
◻ Yes ◻ No
◻ Yes ◻ No
◻ Yes ◻ No
◻ Yes ◻ No
Assessor’s Comments
Remarks/feedback
Details of further evidence required
Please tick the appropriate box. Yes No
Comments and further action required are noted in the Learner Assessment Pack
Results discussed and agreed to by the learner You have the right to appeal the outcome of your assessment.
The Learner is ◻ Competent ◻ Not Yet Competent
Assessor’s signature Date signed
I further confirm that I have verified the learner’s submissions by contacting the learner’s supervisor and/or observer whose names appear in the Supervisor/Observer Verification Log above.
After reassessment, the Learner is: ◻ Competent ◻ Not Yet Competent
Assessor’s signature Date signed
Learner’s Comments
The signature confirms that I have submitted all my own work, and agree with the assessment decision and feedback.
Learner’s signature Date signed

End of Document

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