Managing and Monitoring Mutual Obligation

Guideline:
Managing and Monitoring Mutual Obligation
Requirements Guideline
Participants generally have Mutual Obligation Requirements, such as looking for work and
participating in Activities that will improve their employment prospects, in return for receiving
taxpayer-funded income support paid by Services Australia.
The main aim of Mutual Obligation Requirements is to help a Participant into paid work and reduce
reliance on income support as quickly as possible. It also allows for Participants to contribute to the
community that supports them while they are unemployed.
Version: 5.0 Published on: 9 April 2021
Effective from: 12 April 2021
Changes from the previous version (Version 4.2)
Policy changes:
• Expanded options for Participants to undertake study or training to contribute to or meet Mutual
Obligation Requirements, at any stage in any Phase. This includes courses subsidised by state or territory
governments, or under the JobTrainer Fund, including Certificate I and II courses.
• Updates to include the Local Jobs Program which supports tailored approaches to accelerate reskilling,
upskilling and employment in 25 regions across Australia.
Wording changes:
• Pg 9, 28, 29, 30 – 36, 45. Wording changes to reflect new requirements under flexible learning.
• Pg. 21, 33, 35, 39, 40. Wording changes to reflect new requirements for the Local Jobs Program.
• Pg. 21. Change to the Activity Code for the Launch into Work program.
• Pg 26. Section updates to include reference to key performance measures in assessing job search quality
and job plan appropriateness.
• Pg. 37. Section updates to include reference to scheduling events in the job seeker calendar to avoid
conflicting appointments.
A full document history is available on the Provider Portal.
Related documents and references
Activity Management Guideline
Disability Support Pension Recipients Compulsory
Requirements Guideline
Using the Employment Fund General Account
Guideline
Participation in a Program of Support for DSP
Claimants – Fact Sheet
Learning Centre: Log in to the site
Targeted Compliance Framework: Mutual
Obligation Failures Guideline
Exploring Being My Own Boss Additional Services
Guideline
Support NEIS participants to start and run their
small business
Managing PaTH Internships Guideline
Norfolk Island Guideline
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Performance Framework Guideline
Period of Service, Suspensions and Exits Guideline
Privacy Guideline
Regional Employment Trials Guideline
Transition to Work Guidelines
Work for the Dole Guideline
Job Plan and Scheduling Mutual Obligation
Requirements Guideline
Contents
Defining Mutual Obligation Requirements 6
Determining Mutual Obligation Requirements 7
Considering a Participant’s circumstances 7
Using the Capability Management Tool 8
Mutual Obligation Requirements for Principal Carer Parents 9
Meeting Mutual Obligation Requirements for Principal Carer Parents during school holiday
periods 10
Employer initiated shut down period over the extended Christmas/New Year school holiday
break 10
Mutual Obligation Requirements for Participants with a Partial Capacity to Work 10
Mutual Obligation Requirements for Participants with temporary reduced work capacity 11
Mutual Obligation Requirements for mature-age Participants 12
Mutual Obligation Requirements for some Ministers of Religion 13
Monitoring by Services Australia for Participants fully meeting their requirements 13
Continuing voluntarily in Employment Services 13
Sufficient work test 13
Mutual Obligation Requirements for Early School Leavers 14
Verification of an Early School Leaver’s qualifications 14
Mutual Obligation Requirements for pregnant Participants 15
Participants exempt from Mutual Obligation Requirements 15
Participants subject to domestic violence 17
Suitable Activities to meet Mutual Obligation Requirements and the AAR 17
Approved Programs of Work 17
Work for the Dole 18
National Work Experience Programme 18
Work Experience (Other) Placements 19
Youth Jobs PaTH Employability Skills Training (EST) 19
PaTH Internship Placements 20
Career Transition Assistance (CTA) 20
Launch into Work 21
Regional Employment Trials – 10 Selected Trial Regions 21
Local Jobs Program – 25 Selected Employment Regions 21
Study and Training 21
Breaks in Activities 23
Suitable work 24
Unsuitable work for Principal Carer Parents 24
Unsuitable work for Participants with a Partial Capacity to Work 25
Job Search Requirements are an important part of Mutual Obligation Requirements 25
Participants who do not have Job Search Requirements 26
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Recording Job Search requirements in the Job Plan 27
Circumstances that may reduce Job Search requirements 27
Job Search requirements for those in approved study and training
Job Search requirements for Early School Leavers who are not meeting their requirements
through study or paid work
27
28
Job Search requirements while studying Language, Literacy and Numeracy courses 28
Job Search requirements for Stream C Participants and Participants 60 years of age and over 28
Job Search requirements for those in paid work 29
Annual Activity Requirement (AAR) 29
Entering the Work for the Dole Phase 29
Determining the hours of participation to meet the AAR 30
Participants with no AAR: 30
Using the AAR Calculator 30
Participation hours for Participants with full-time Mutual Obligation Requirements 30
Participation hours for Participants with part-time Mutual Obligation Requirements 30
Participation hours for any Participation undertaking Defence Reserves 31
Participation in the Launch into Work program 31
Participation in Regional Employment Trials Activities 31
Participation in Local Jobs Program Activities 31
Participation hours in approved study/training 31
Change of circumstances during the Work for the Dole Phase 32
Selecting Activities for a Participant to meet their AAR 32
Approved Activities to meet the AAR 32
Activities that do not count towards a Participant’s AAR 33
Considerations when selecting Activities to meet AAR 33
Placing the Participant in Activities 35
Setting the required hours in the Calendar 36
Recording Participant participation against the AAR 36
Recording participation via the Supervisor App 37
Recording of Work for the Dole participation in the Calendar 38
Recording participation in paid work in the AAR Details screen 38
Recording other approved Activities either in the Activity Diary or AAR Details screen 38
Completing the AAR 39
Recording requirements 39
Meeting the AAR early 40
Within the Work for the Dole Phase 40
Early commencement of the Work for the Dole phase 40
AAR Record Keeping 40

Privacy and information sharing 41
Sharing Job Plans with SEE or AMEP Providers 41
Summary of Required Documentary Evidence 42
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Notification to Participants of their Mutual Obligation Requirements 42
AAR and other Approved Activities 42
Attachments 45
Attachment A – Mutual Obligation Requirement summary tables 45
Mutual Obligation Requirements—Participants under 30 years of age 45
Mutual Obligation Requirements—Participants 30 years of age up to 49 years of age 47
Mutual Obligation Requirements — Participants 50 years of age up to 59 years of age 48
Mutual Obligation Requirements—Participants 60 years of age and over 49
Attachment B – Early School Leaver Facsimile Cover Sheet 50

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Defining Mutual Obligation Requirements
Participants on the following Income Support Payments must meet their Mutual
Obligation Requirements to receive their payment:
• JobSeeker Payment
• Youth Allowance (other)
• Parenting Payment Single (when their youngest child turns six)
• Special Benefit (Nominated Visa Holders).
Participants’ Income Support Payments are generally paid in fortnightly instalments,
therefore, job seekers need to have and satisfy sufficient Mutual Obligation
Requirements for each fortnight they are receiving Income Support Payments.
A Participant’s Mutual Obligation Requirements are generally determined by
considering their:
• age
• assessed work capacity, and
• whether they have primary responsibility for the care of a child.
Participants with full-time requirements should be looking for work full-time and
actively addressing the individual circumstances that affect their capacity to
undertake paid work.
Participants with part-time Mutual Obligation Requirements are:
• Principal Carer Parents whose youngest child is between 6 to 15 years of age
• Participants with a Partial Capacity to Work or a temporary reduced work
capacity of 15 to 29 hours per week.
Participants’ Mutual Obligation Requirements include:
• entering into a Job Plan and fully complying with the plan’s requirements
• attending all appointments with Services Australia and/or a Provider
• acting on Job Referrals and attending Job Interviews offered by employers
• undertaking Job Searches (up to 20 Job Searches per month)
• meeting their Annual Activity Requirement (AAR) (refer to the Annual Activity
Requirement (AAR) section of this guideline)
• participating in any Activity that is relevant to their personal circumstances and
will help the Participant to improve their employment prospects.
Attachment A provides a table summarising Mutual Obligation Requirements for
different cohorts of Participants.
A broad range of Activities can be used to meet a Participant’s Mutual Obligation
Requirements. A list of Suitable Activities that can be used to meet a Participant’s
Mutual Obligation Requirements are available here.
Also refer to Job Plan and Scheduling Mutual Obligation Requirements Guideline for
information about Job Plan codes.
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The Activities Participants are undertaking must be included in their Job Plan as
either a compulsory or voluntary Activity. There must be at least one compulsory
Activity included in a Job Plan for job seekers with Mutual Obligation Requirements.
Voluntary Activities are not subject to the Targeted Compliance Framework.
(Deed References: Clauses 82, 83, 85, 106, 114)
Determining Mutual Obligation Requirements
When determining Mutual Obligation Requirements it is important to identify both a
Participant’s strengths as well as any barriers they have to finding employment. Any
vocational and non-vocational Activities are to be tailored to address the
Participant’s individual needs and work capacity.
Consider and seek out Activities that will help Participants overcome or manage any
vocational and non-vocational barriers.
Activities or other requirements in the Job Plan must not place unreasonable
demands on the Participant. The Participant must be capable of doing any Activity
and meeting all requirements included in their Job Plan.
After consulting with the Participant, determine the Activities to meet the
Participant’s Mutual Obligation Requirements in accordance with the Deed, this
Guideline and Social Security Law. Providers should take into account the
Participant’s preferences wherever possible. However, as the delegate of the
Secretary of the Department of Education, Skills and Employment, Provider staff will
ultimately determine what Activities the Participant must do to meet their Mutual
Obligation Requirements under Social Security Law.
Record the Activities and other relevant items in the Participant’s Job Plan, and
schedule Activities in the Calendar. If drug or alcohol dependency is impacting on
participation and appropriate treatment services are not available the Provider must
record this information on the Job Seeker’s Personal Summary Page (‘What you
need to know’).
Under Social Security Law, Participants must be formally notified of the dates, times
and locations for attending appointments and participating in Activities, along with
any special requirements such as wearing work boots and other safety gear.
Considering a Participant’s circumstances
When determining a Participant’s Mutual Obligation Requirements and setting the
terms of a Job Plan, consult with the Participant and consider:
• individual circumstances – in particular, their assessed work capacity (where
relevant), their capacity to comply with requirements and their personal needs
• education, experience, skills and age
• the impact of any disability, illness, physical or mental health condition or other
non-vocational issue, including drug and alcohol dependency, affecting a
Participant’s ability to work, look for work or participate in Activities
• the state of the local labour market and the transport options available to the
Participant in accessing that market
• the participation opportunities and Activities available to the Participant
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• their family and care responsibilities (including availability of child care)
• the length of travel time required to comply with the requirements (reasonable
travel time is 90 minutes each way or, if the Participant is a Principal Carer
Parent or has a Partial Capacity to Work, 60 minutes each way)
• the financial costs (such as travel costs) of complying with the requirements and
the Participant’s capacity to pay for such costs
• whether the Participant has any vulnerability indicators (as identified by Services
Australia) such as homelessness, psychiatric problems or mental health
conditions, severe drug or alcohol dependency, or traumatic relationship
breakdown
• any history of the job seeker not complying with their Mutual Obligation
Requirements (to ensure that they undertake appropriate requirements in
return for tax-payer funded income support)
• cultural factors
• if they are an Early School Leaver
• the number of hours a fortnight the Participant is required to undertake
approved Activities in the Work for the Dole Phase
• if the Participant participated in Time to Work Employment Service, any
comments and recommendations in the Time to Work Employment Service
Transition Plan (Providers can find the Transition Plan in the Department’s IT
Systems)
• any other matters that the Provider considers relevant to the Participant’s
circumstances (including if the Participant discloses they are a victim of family
violence).
When setting the Participant’s Mutual Obligation Requirements, review any barriers
identified through an Employment Services Assessment (ESAt) or Job Capacity
Assessment (JCA) or other issues disclosed to the Provider. The Job Seeker
Classification Instrument (JSCI) and Capability Management Tool may also help
identify personal issues affecting a Participant’s employability. These will help the
Provider decide on the Activities required of a Participant to meet their fortnightly
Mutual Obligation Requirements, including their AAR in the Work for the Dole
Phase.
Information about a Participant’s circumstances can be found on the Participation
Profile screen of the Department’s IT Systems.
Using the Capability Management Tool
The Capability Management Tool in Department’s IT Systems needs to be updated
when conducting a Capability Interview, or at any the Participant discloses new
barriers. It should be used to review and manage a Participant’s personal
circumstances which may affect their capacity to participate in Activities or other
requirements and can assist in identifying specific vocational or non-vocational
barriers, including those disclosed by the Participant.
The Capability Management Tool can help to:
• ensure the Participant has requirements in their Job Plan appropriate to their
circumstances
• include ESAt recommended Interventions in the Job Plan
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• record additional vocational or non-vocational issues.
Providers should familiarise themselves with relevant Deed provisions in case
Participants request access to their records in the Capability Management Tool.
See the Capability Interview Guideline for information on updating the Job Plan
following a Capability Interview.
(Deed references: Clause 38, 87, Annexure A1)
Mutual Obligation Requirements for Principal Carer Parents
Consider a Principal Carer Parent’s family and caring responsibilities, including the
availability of suitable childcare, when setting Mutual Obligation Requirements.
During school terms, face-to-face Provider Appointments and participation Activities
should be scheduled during school hours (generally between 9.00 am to 3.00 pm)
unless otherwise agreed to by the Principal Carer Parent.
The Department’s IT Systems will automatically identify time outside of school hours
in the Principal Carer Parent’s Calendar. Providers will be able to set requirements at
times outside school hours, including weekends. However, Providers will need to
discuss this with the Principal Carer Parent to ensure they are available at that time
and record the Principal Carer Parent’s availability in the Department’s IT Systems.
This information will be attached to the requirement.
Principal Carer Parents have part-time Mutual Obligation Requirements and can fully
meet their requirements through 30 hours per fortnight of:
• paid work (including self-employment)
• approved study (see the section on Approval of Study and Training in this
Guideline)
• Voluntary Work (as described below), or
• a combination of the above.
Providers can approve Voluntary Work for the purposes of a Principal Carer Parent
fully meeting their Mutual Obligation requirements if:
• the Provider determines that the Principal Carer Parent lives in a weak labour
market
• limited training opportunities are locally available (online courses may be
considered ‘locally available’ if they have access to a computer)
• there is a significant vocational aspect to the Voluntary Work.
The Voluntary Work must be in an organisation approved by Services Australia.
If the Principal Carer Parent fully meets their Mutual Obligation Requirements,
through sufficient participation in the above Activities they cannot be required to
complete Job Search or meet any other additional requirements.
A Principal Carer Parent who is fully meeting their Mutual Obligation Requirements
through sufficient participation in paid work and/or study, may be eligible for a
Provider Exit (which is processed manually by the Provider) if participation in the
approved Activity is likely to be ongoing or last more than 13 weeks.
See the Period of Service, Suspensions and Exits Guideline.
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If a Principal Carer Parent is either 55 years of age or over or has a Partial Capacity to
Work, the category of Mutual Obligation Requirement which gives the Participant a
lesser work requirement should be applied.
Meeting Mutual Obligation Requirements for Principal Carer Parents during school
holiday periods
If a Principal Carer Parent is unable to obtain suitable childcare during the school
holiday period, the Provider will need to make alternative arrangements to support
Participants to meet their Mutual Obligation Requirements. A Principal Carer Parent
will not be required to attend Work for the Dole or another Activity during the
school holidays if appropriate care and supervision of their children is not available
or affordable.
For example, while Principal Carers Parents are not required to attend face-to-face
appointments with their Provider during school holidays, they can engage with their
Provider through other means, such as by telephone or via Skype/face-time etc. Job
Search can also be conducted from home or the Provider may also decide to reduce
Job Search requirements over the school holiday period, while the Principal Carer
Parent is caring for children during school holidays.
Principal Carer Parents must continue to meet their part-time Mutual Obligation
Requirements during the school holidays except for the fortnight in which the
Christmas public holiday falls.
Employer initiated shut down period over the extended Christmas/New Year school
holiday break
Principal Carer Parents who are fully meeting their Mutual Obligation Requirements
by working 30 hours a fortnight (including instances when working is one of a
combination of Activities) are considered to be meeting their requirements during
the employer initiated shutdown period over the extended Christmas/New Year
school holiday period. This only applies to Principal Carer Parents who reasonably
expect to resume their employment when their employer resumes business in the
New Year.
The employer initiated shut down period break can only be taken while the place of
employment is closed, up to a maximum of eight weeks. After eight weeks the
Principal Carer Parent will be required to participate in other Activities to meet
Mutual Obligation Requirements while the employer is in the shutdown period.
Inability to obtain suitable childcare is an Acceptable or Valid Reason
If the Principal Carer Parent is required to undertake an Activity but is unable to
obtain suitable childcare, they will have an Acceptable or Valid Reason to not
undertake that requirement. If this occurs, alternative requirements must be set to
enable the Participant to meet their Mutual Obligation Requirements.
Mutual Obligation Requirements for Participants with a Partial Capacity to Work
Participants have a Partial Capacity to Work if both their baseline work capacity and
work capacity within two years of Intervention are less than 30 hours per week.
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Mutual Obligation Requirements are based on a Participant’s work capacity within
two years with Intervention. However, Participants are not required to participate
immediately at the higher work capacity. Rather, the Participant’s capacity to
participate can be increased through participation in a suitable program of
assistance or other appropriate Activity.
When a Participant’s work capacity with Intervention is less than their baseline work
capacity due to a deteriorating condition, their Mutual Obligation Requirements are
based on their baseline work capacity.
Participants with an assessed Partial Capacity to Work of 15-29 hours per week can
fully meet their part-time Mutual Obligation Requirements through 30 hours per
fortnight of paid work including self-employment, approved study, or a combination
of these Activities.
If they fully meet their Mutual Obligation Requirements through sufficient
participation per fortnight in the above Activities these Participants cannot be
required to undertake Job Search or meet other requirements. They also do not
need to remain connected with a Provider and will be Suspended on a Provider’s
caseload.
Participants with an assessed Partial Capacity to Work who are fully meeting their
Mutual Obligation Requirements through sufficient participation in paid work and/or
study, may be eligible for a Provider Exit (which is processed manually by the
Provider) if participation in the approved Activity is likely to be ongoing or last more
than 13 weeks. See the Period of Service, Suspensions and Exits Guideline.
Participants who have been assessed as having a Partial Capacity to Work of 0-14
hours per week can fully meet their Mutual Obligation Requirements by attending
quarterly appointments with Services Australia.
Mutual Obligation Requirements for Participants with temporary reduced work
capacity
Participants may have a temporary medical condition with a temporary reduced
work capacity applied by Services Australia (which is identified through an
Employment Services Assessment). Participants will have reduced requirements for
the period of their temporary reduced work capacity. Providers must take this into
account when setting suitable approved Activities and the level of participation in
the Job Plan.
If a Provider considers that a Participant without an assessed temporary reduced
work capacity is impacted by a medium or long-term medical condition, the Provider
should take these personal circumstances into account when setting Mutual
Obligation Requirements and record the information about the Participant’s
circumstances in the ‘What you need to know’ section of the Department’s IT
Systems. Providers should exercise judgement and take these personal
circumstances into account when setting Mutual Obligation Requirements. Medium
or long-term medical conditions are usually episodic or chronic in nature and include
schizophrenia, psychosis, depression and anxiety. Where appropriate, Providers
should advise Participants to contact Services Australia so that a reduction in their
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Mutual Obligation Requirements through a temporary reduced work capacity status
or an exemption can be considered.
Participants who have been assessed as having a temporary reduced work capacity
of 15-29 hours per week can fully meet their Mutual Obligation Requirements
through 30 hours per fortnight of paid work (including self-employment) approved
study or a combination of these Activities.
If the Participant is fully meeting their Mutual Obligation Requirements through
sufficient participation per fortnight in the above Activities they cannot be required
to undertake any Job Search or meet other requirements. They do not need to
remain connected to a Provider and will be Suspended from the Provider’s caseload.
Participants with an assessed temporary reduced work capacity who are fully
meeting their Mutual Obligation Requirements through sufficient participation in
paid work and/or study, may be eligible for a Provider Exit (which is processed
manually by the Provider) if participation in the approved Activity is likely to be
ongoing or last more than 13 weeks. See the Period of Service, Suspensions and Exits
Guideline.
Participants who have been assessed as having a temporary reduced work capacity
of 0-14 hours per week can fully meet their Mutual Obligation Requirements
through participation in a quarterly interview with Services Australia.
Mutual Obligation Requirements for mature-age Participants
Participants 55 years of age and over can meet their full-time Mutual Obligation
Requirements through paid work (including self-employment), approved Voluntary
Work or a combination of these Activities, depending on their age and
circumstances, as follows:
• If the Participant is 55 – 59 years of age and in their first 12 months of
receiving payment, they can fully meet their Mutual Obligation
Requirements by completing 30 hours per fortnight of paid work. This can
also be met by completing 30 hours per fortnight of a combination of
approved study, Voluntary Work and paid work. However, this must include
at least 15 hours per fortnight of paid work.
• If the Participant is 55 – 59 years of age and has been receiving payment for
more than 12 months, they can fully meet their Mutual Obligation
Requirements if they undertake at least 30 hours per fortnight of paid work,
approved Voluntary Work or a combination of the two Activities.
• If the Participant is aged between 60 and the age pension age, they can fully
meet their Mutual Obligation Requirements if they undertake at least 30
hours per fortnight of paid work, approved Voluntary Work or a
combination of the two activities.
These Participants cannot be required to do Job Search or other requirements if
they are meeting their Mutual Obligation Requirements in this way.
Participants should remain connected with a Provider but will be Suspended on a
Provider’s caseload. However, Providers can continue to refer them to job
opportunities. Services Australia will make an initial Appointment with the Provider
for Participants 55 years of age and over, even if they are already satisfying their
Mutual Obligation Requirements (as above). Participants who fail to attend this
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Appointment or any other scheduled Provider Appointments or who fail to accept
referrals to jobs, may be subject to action under the Targeted Compliance
Framework.
See the Targeted Compliance Framework: Mutual Obligation Failures Guideline.
Mutual Obligation Requirements for some Ministers of Religion
Ministers of Religion who are either a Principal Carer Parent or have a Partial
Capacity to Work will be regarded as fully meeting their part-time Mutual Obligation
Requirements by undertaking at least 30 hours per fortnight of paid pastoral work
for their religious organisation.
Monitoring by Services Australia for Participants fully meeting their requirements
For the above cohorts of Participants, Services Australia will determine whether a
Participant is fully meeting their Mutual Obligation Requirements. If Services
Australia establishes that they are participating sufficiently in appropriate Activities,
they will update the Participant’s Job Plan to include the Activities they are
undertaking to fully meet their Mutual Obligation Requirements. Once Services
Australia determines a Participant (other than a mature-age Participant) is fully
meeting their Mutual Obligation Requirements, the Participant may be a Services
Australia managed Participant and Exited from the Provider’s caseload.
Continuing voluntarily in Employment Services
• A Participant fully meeting their Mutual Obligation Requirements may elect to
participate voluntarily in services while they are Suspended after:
• being contacted by their Provider to discuss and agree to voluntarily participate
while Suspended from employment services
• notifying Services Australia, who will either call their Provider or book an
Appointment for them
• contacting their Provider directly to request services.
• If a Participant who is Suspended from employment services elects to voluntarily
participate in employment services, the Provider must provide services to the
Participant.
• If a Participant who is fully meeting their Mutual Obligation Requirements
participates voluntarily in employment services, Providers must not remove the
relevant compulsory Activities that Services Australia has included in their Job Plan.
Additional Activities included in the Job Plan must be added as voluntary.
Sufficient work test
The decision that a Participant is doing sufficient work would generally be restricted
to cases where the person can fully meet their Mutual Obligation Requirements
while still receiving some payment and a person can demonstrate a stable pattern of
employment and earnings (e.g. permanent part-time work). If there is significant
variation in hours worked and earning from fortnight to fortnight, whether a
Participant’s work fully meets their Mutual Obligation Requirements must be
determined fortnightly.
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Self-employment will satisfy the sufficient work test if the Participant is working at
least their required number of hours and the taxable income provides the equivalent
of the national minimum wage rate for the minimum required hours. If selfemployment does not satisfy the sufficient work test, the Participant will generally
be required to look for alternative work.
 Documentary evidence: Providers must document a Participant’s satisfactory
participation in self-employment as per the Documentary Evidence for AAR and
other Approved Activities section of this guideline.
If a Participant’s commitment to their business activities interferes with required Job
Search or other Activities, the person will usually not be considered to be
‘unemployed’ for the purpose of qualifying for income support.
Mutual Obligation Requirements for Early School Leavers
An Early School Leaver is a person who receives Youth Allowance (other), is under 22
years of age and has not completed Year 12, the final year of secondary school or an
equivalent Australian Qualifications Framework Certificate III level or above.
Until they turn 22 years of age or attain Year 12 or an equivalent qualification, Early
School Leavers are generally required to participate in:
• full-time education or training with no Job Search requirement, including
Certificate I and II level courses
• a combination of part-time education or training and part-time work for a total
of 25 hours per week (15 hours for Principal Carer Parents and those with a
Partial Capacity to Work of 15 to 29 hours per week) and no Job Search
requirement
• other approved Activities for 25 hours per week (15 hours for Principal Carer
Parents and those with a Partial Capacity to Work of 15 to 29 hours per week),
including the requirement to do up to 20 Job Searches per month.
Early School Leavers who are eligible for Youth Jobs PaTH Employability Skills
Training and PaTH Internship Placements must still undertake Job Search. For
further information on these programs, refer to Youth Jobs PaTH Employability Skills
Training (EST) section of this guideline.
Once an Early School Leaver has completed Year 12 or an equivalent qualification or
turns 22 years of age, they will no longer be an Early School Leaver. They will be
subject to the Mutual Obligation Requirements that apply to other Participants.
Verification of an Early School Leaver’s qualifications
Only Services Australia can verify a Year 12 or equivalent qualification to determine
whether a young person is no longer an Early School Leaver. Services Australia will
accept any of the following:
• a Year 12 certificate issued by a Senior Secondary Board of Studies
• an Australian Qualification Framework Certificate III
• a higher qualification issued by a Registered Training Organisation or higher
educational institution
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• a Certificate III or IV of General Education for Adults
• the International Baccalaureate
• other higher education pre-entry course.
 Documentary evidence: Providers must fax an Early School Leaver’s qualifications to
the Services Australia Business Hotline on 1300 786 102. Sight the original and send
a copy of the completed qualification with the cover sheet at Attachment B. If the
original qualification has been lost or destroyed, a certified copy of the qualification
or a letter from the education institution formally verifying attainment of the
qualification will be accepted. If none of these can be obtained, a statutory
declaration from the Early School Leaver will be accepted. The statutory declaration
must include the name of the course, date completed, name of institution and
institution contact details, and must be appropriately certified. Do not send
verification requests to Services Australia if the education level is below Year 12.
If Services Australia does not accept the qualification, they will contact the Provider.
Providers must contact the Early School Leaver to advise them of the reason the
qualification was not verified.
 System step: Where accepted by Services Australia, update the education level
information in the Participant’s JSCI to reflect the Early School Leaver’s advised
higher level of educational attainment.
(Deed References: Clause 93, 105
Mutual Obligation Requirements for pregnant Participants
Generally, Mutual Obligation Requirements for pregnant Participants will not change
during the first two trimesters of pregnancy. However, Providers must take into
account the Participant’s personal circumstances when setting their Mutual
Obligation Requirements. Pregnant Participants are exempt from Mutual Obligation
Requirements from 6 weeks before the expected due date until six weeks following
the birth of the child.
Pregnant Participants will not be required to undertake Job Search from three
months before their due date. During this time, Providers cannot compel these
Participants to accept job offers or referrals to job interviews.
Participants exempt from Mutual Obligation Requirements
If a Participant is temporarily unable to meet their Mutual Obligation Requirements,
Services Australia may grant an Exemption from requirements for a specified period.
This recognises the different family and personal situations that Participants face
and that can prevent them from participating in Job Search, paid work, Work for the
Dole, vocational training or a range of other Activities designed to improve their
employment prospects.
The types of Exemptions that may be applied include but are not limited to the
following situations:
• temporary medical incapacity
• serious illness
• pre and postnatal
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• caring for children with a disability or other special family circumstances
• domestic violence
• other special family circumstances including:
o if a Principal Carer Parent is a registered and active foster carer or providing
foster care temporarily in an emergency, or on a respite, basis
o if a parent is home schooling or facilitating distance education for one or
more of the children or secondary pupil children for whom they are the
principal carer or main supporter
o if a Principal Carer Parent is caring for a family of four or more children aged
18 years or under
o if a principal carer is a relative but not a parent of a child and the child is
living with the principal carer in accordance with a family law order, or
o if a principal carer is a relative but not a parent of a child (kin child) and the
principal carer is caring for the wellbeing of that kin child in accordance with
a document accepted by the state/territory that is responsible for the
wellbeing of children.
• other special circumstances, including:
o major personal disruption to the job seeker’s home
o major personal crisis (including homelessness)
o affected by declared natural disaster, e.g. bushfire, flooding or cyclone
o volunteering during a state or national emergency
o temporary caring responsibilities
o dad and partner leave
o undertaking jury duty
o being a newly protected witness
o being a newly arrived refugee, or
o undertaking Indigenous cultural business.
If a Provider believes that the Participant does not have the capacity to meet their
Mutual Obligation Requirements, the Participant should be encouraged to contact
Services Australia to test their eligibility for an Exemption. Participants will need to
provide evidence to support their claim.
If applying for an Exemption due to a temporary medical condition, the Participant
will need to submit appropriate evidence, for example an approved medical
certificate.
However, Services Australia should wherever possible reduce a Participant’s Mutual
Obligation Requirements rather than exempting them completely.
Participants granted an Exemption will be Suspended from a Provider’s caseload for
the period of the Exemption. Some Participants with longer-term Exemptions may
be Exited from a Provider’s caseload. However, Participants may voluntarily choose
to continue participating with employment services.
NOTE: Some Participants considering an application for a Disability Support Pension
may need to demonstrate that they have actively participated in a Program of
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Support to be eligible for Disability Support Pension. You should advise these
Participants that periods of exemption will not be counted as participation in a
Program of Support. More information for providers can be found in the
Participation in a Programme of Support for DSP Claimants Supporting Document.
Participants subject to domestic violence
If there is any suspicion of domestic violence (including family violence) then
Providers must refer the Participant to a Services Australia social worker. Providers
should also refer a Participant to one of the national or state-based organisations for
advice and information about domestic violence.
Providers notified of domestic violence (including family violence) as the reason for
not meeting Mutual Obligation Requirements, must consider this in their
assessment of whether or not the Participant had a Valid Reason.
If a Participant applies to Services Australia for an Exemption because they are
subject to domestic violence (including family violence), Services Australia will make
an assessment on whether an Exemption is granted and the appropriate length of
the Exemption from their Mutual Obligation Requirements.
If the Participant is a Principal Carer Parent and subject to domestic violence,
Services Australia will generally grant an Exemption.
Suitable Activities to meet Mutual Obligation Requirements and the AAR
Consider the Participant’s Stream, Phase and individual circumstances when setting
Mutual Obligation Requirements. In particular, consider whether the Participant is in
the Work for the Dole Phase and has an AAR.
Include approved Activities in the Participant’s Job Plan that will enable them to
meet their Mutual Obligation Requirements, using the correct Job Plan code linked
to the Activity scheduled in the Calendar. If the Participant is in the Work for the
Dole Phase, sufficient hours of Activities must be scheduled in the Calendar to allow
the Participant to meet their AAR.
Depending on a Participant’s circumstances, there is a range of Activities they may
undertake to meet their Mutual Obligation Requirements (some of which are
described below).
Approved Programs of Work
Only Participants over 18 years of age can take part in an Approved Program of
Work.
All Participants in an Approved Program of Work (whether they are receiving a full
or part rate of income support payment) are eligible for the Approved Program of
Work Supplement of $20.80 a fortnight (Social Security Law).
Approved Programs of Work for jobactive Participants include:
• the National Work Experience Programme – the NWEP can only be included as a
voluntary not compulsory Activity in the Job Plan
• Work for the Dole – Only Participants 18 years of age and older can take part in
Work for the Dole
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Work for the Dole cannot be included as a compulsory Activity (i.e. can only be
included as voluntary) in the Job Plan if:
• the Participant is receiving less than the full rate of JobSeeker Payment, Youth
Allowance (other), or Parenting Payment Single, where the rate is reduced due
to the income test (combined income of the Participant and, if applicable, their
partner)
• the Participant’s Job Plan also includes the Paid Work Job Plan code EM56
• for Special Benefit- Nominated Visa Holders, the person or, if applicable, their
partner has income
• the Activity is more than 50 hours per fortnight, or
• the Participant is 60 years of age and over.
In all other circumstances, except for Participants under 18 years of age, Work for
the Dole can be included as a compulsory Activity in the Participant’s Job Plan.
Work for the Dole
Only Participants 18 years and older can take part in Work for the Dole.
Work for the Dole may be included as a voluntary Activity in the Participant’s Job
Plan in the above circumstances. However, Participants in these circumstances can
be compelled to participate in another Activity to enable them to meet their AAR
If the Participant is receiving anything less than the full rate of income support, then
Work for the Dole may be included in combination with other approved Activities to
meet their AAR. If they elect to do this, then Work for the Dole must be included as
a voluntary Activity in their Job Plan.
Providers should regularly review if the Participant is receiving a full rate of income
support or a reduced rate due to the income test. Providers can view a Participant’s
previous four fortnights’ income support payment rate on the Department’s IT
Systems Notification screen. If a Participant returns to the full rate of income
support, the Provider can update the Participant’s Job Plan to include Work for the
Dole as a compulsory Activity.
 Documentary evidence: Providers may also consider requesting documentary
evidence from the Participant to determine if that Participant is declaring income to
Services Australia or is on a reduced rate of income support for other reasons.
If the Participant fails to actively participate in the voluntary Work for the Dole
Activity, then a Provider should consider replacing it with an alternative compulsory
Activity so that the job seeker can meet their AAR. For example, the job seeker could
be compelled to do some voluntary work to achieve the required hours each
fortnight. The Participant should not receive the Approved Program of Work
Supplement in a fortnight in which they did not actively participate in Work for the
Dole.
National Work Experience Programme
The National Work Experience Programme provides voluntary short-term
placements for Participants 17 years of age or over, regardless of whether the
Participant is receiving full or part rate of income support payment.
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Work Experience (Other) Placements
Work Experience (Other) Placements provide voluntary, short-term, observational
unpaid work experience placements for Participant 15 years of age or over,
regardless of whether the Participant is receiving an Income Support Payment.
Participation in this Activity can contribute towards a Participant’s Mutual Obligation
Requirement, but is not approved for AAR purposes except for Stream C jobactive
Participants.
Youth Jobs PaTH Employability Skills Training (EST)
A Participant is Employability Skills Training (EST) Eligible if they are between 15 and
24 years of age, receiving income support and have Mutual Obligation
Requirements.
EST Courses consist of 75 hours of training, delivered at 25 hours per week over
three weeks for Participants with full time Mutual Obligation Requirements and
15 hours per week over five weeks for Participants with part-time Mutual Obligation
Requirements.
An EST Eligible Participant has a mandatory requirement to participate in EST once
they have received services through jobactive for five months. An EST mandatory
Participant must be considered for both types of EST courses.
Reports are available in ESS Web and Qlik, which identify EST mandatory and eligible
Participants, including those not in any Activity.
An EST mandatory Participant retains their mandatory status until they have
completed both EST Courses. This is to encourage the development of employability
skills. ESS Web recognises completion of an EST Course when a completion payment
is claimed by the EST Provider.
Once a Participant has completed both types of EST Courses and the associated
completion payments have been claimed by the EST Provider, the Participant will
revert to and maintain an EST Eligible status for as long as they meet the eligibility
criteria.
Providers have discretion not to refer a Participant (for whom EST would otherwise
be mandatory) to an EST Course, or include EST as a compulsory Activity in the Job
Plan if the Provider considers that the Participant:
• already has the relevant skills and experience (such as through having relevant
recent workforce experience or already having a part time job)
• has recently completed similar training
• has Non-Vocational Barriers that must be addressed first as a priority before
they can benefit from the training – this could include language issues, health
issues or family problems
• would have to travel more than 90 minute each way to the training (60 minutes
for Participants with part-time Mutual Obligation Requirements) or there are no
suitable EST courses available
• is referred to another suitable Activity – this should only be used when there is
an active referral or commencement to another Activity in ESS Web. Where
another Activity referral is in place with an end date in the near future, Providers
should consider creating an EST referral for a future course. This provides an
opportunity for the Participant to move from their current activity into EST
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Choosing one of these reasons in ESS Web removes the Participant from the count
of Participants who are EST Mandatory. After eight weeks the Department’s IT
Systems will override and unselect the reason, making the Participant EST
Mandatory again. Providers must then reassess the suitability of EST for the
Participant. Provider’s use of these reasons will be monitored.
Participants who are EST eligible can also be referred to an EST Course from day one
in jobactive.
Providers will receive a notification in the Department’s IT Systems when
Participants been serviced in jobactive for five months. The Activity Management
Guideline provides details on EST, including how to record reasons for why a
Participant will not be participating in EST Courses.
Participants with part-time Mutual Obligation Requirements such as Principal Carer
Parents or others with a Partial Capacity to Work may volunteer to undertake more
than 15 hours per week of EST. The additional hours will need to be recorded
separately in the Job Plan as a voluntary Activity. These Participants are encouraged
to participate for the duration of the Course but cannot be compelled to undertake
additional hours. If the Participant is unable to meet the Course hours, the Provider
should consider a more suitable Activity.
 System step: If a Participant is EST mandatory, ESS Web prevents the finalisation of
their Job Plan when making a referral to other activities. When referring an EST
mandatory Participant to another activity, the EST opt-out reason of ‘referred to
other activity’ must be applied before updating the Job Plan with the other activity.
PaTH Internship Placements
Young Participants 17–24 years of age, with Mutual Obligation Requirements, can
participate in a PaTH Internship.
Eligible young Participants must:
• be in jobactive Stream A and have participated in either block one, or block two
Employability Skills Training: or
• be in jobactive Stream A and have been continuously serviced in employment
services from any jobactive provider, Transition to Work provider or Disability
Employment Services provider for at least six months; or
• be in jobactive Stream B or C, Transition to Work or Disability Employment
Services.
Early School Leavers can participate in a PaTH Internship. PaTH Internship
placements are to be included in the Job Plan as a voluntary item. However, if the
Participant fails to participate, then the Provider will need to place them in an
alternative compulsory Activity.
See the Managing PaTH Internships Guidelines for further information.
Career Transition Assistance (CTA)
All Participants aged 45 years and over, and registered with a jobactive Provider, are
eligible to participate in CTA. CTA provides opportunities for mature-age people to
identify and articulate transferable skills, increase their job readiness and better
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target their Job Search to local industries and available jobs, and develop basic
functional IT skills.
Participation in CTA is 75 hours over an eight-week period. Where a Participant with
part-time Mutual Obligation Requirements is referred to CTA, the jobactive Provider
should select and modify the schedule in the Participant’s calendar as necessary to
meet the Participant’s needs.
CTA is an approved Activity for the purposes of meeting a Participant’s AAR and will
fully meet the Participant’s AAR for the duration of their participation in CTA while in
the Work for the Dole Phase.
Participation in CTA is voluntary, and CTA can only be added to a Participant’s Job
Plan as a voluntary Activity. CTA Providers will advise the Participant’s jobactive
Provider if the Participant stops attending CTA. If the Participant is exited from CTA,
the jobactive Provider must place them in an alternative approved Activity.
Launch into Work
Participation in Launch into Work program pre-employment projects should be
included as a voluntary Activity in the Participant’s Job Plan. Providers should record
this Activity in the Job Plan using the ET64 Work Preparation activity code. Providers
should include the relevant activity details, such as the Launch into Work
organisation and dates and hours of participation.
Participation in Launch into Work program pre-employment projects will fully meet
participants’ AAR for the duration of the project. Participants will not have to
complete other activities whilst participating in the project.
Regional Employment Trials – 10 Selected Trial Regions
Participation in the Regional Employment Trials Activity will meet the job seeker’s
AAR for the duration of their participation in the Regional Employment Trials
Activity.
Participation in a Regional Employment Trials Activity is voluntary, and providers
should record participation in a Regional Employment Trials Activity as a voluntary
activity in the job seeker’s Job Plan.
See the Regional Employment Trials Guideline for further information, including on
selected trial regions.
Local Jobs Program – 25 Selected Employment Regions
Participation in a Local Jobs Program (LJP) Activity will meet the job seeker’s AAR for
the duration of their participation in the LJP Activity.
Participation in a LJP Activity is voluntary, and providers should record participation
in a LJP Activity as a voluntary activity in the Participant’s Job Plan.
See the Local Jobs Program Guideline for further information.
Study and Training
As part of servicing and setting mutual obligation requirements, Providers should:
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• encourage Participants to build on their existing skill sets and help them to
access appropriate and targeted skills and training opportunities; and
• become familiar with, and promote, flexible study and training including courses
subsidised by State and Territory governments, including and the JobTrainer
Fund,
• ensure the training is appropriate for the Participant and that the courses are
under 12 months duration and in areas of high skill demand (see below).
For Providers deciding to fund an education or training course, see the Using the
Employment Fund General Account Guideline.
What is an approved course of study or training
Participants can study in a course of high skill demand where the course is no more
than 12 months in duration.
Courses considered in demand include:
• subsidised courses in the Vocational Education and Training system, including
additional courses made available through the JobTrainer Fund or listed on
www.myskills.gov.au as ‘subsidies’ in the relevant State or Territory.
• Higher Education short course listed on www.courseseeker.edu.au/courses, and
• courses approved by Providers as outlined below.
Additional Provider approved in-demand courses
Providers can also approve a Participant’s participation in study or training under the
following provisions:
• completing the course is likely to lead to an employment outcome for the
Participant, or
• there is little chance of the Participant finding employment with their existing
skills, or
• the course will lead to qualifications in an area of identified skill needs.
Approval of study and training
Providers must approve study and courses. An approved course must be included as
a compulsory Activity in the Participant’s Job Plan.
If a Provider approves a course and includes it in the Participant Job Plan then the
Participant must generally still attend appointments with their Provider, look for
work and accept suitable work as long as it does not conflict with the scheduled time
of the course. Job search requirements can be reduced to reflect the Participant’s
study load (see below section on Jobsearch).
Job seekers who are working part time while studying are taken to be fully meeting
their requirements when their combined work and study hours reach 70 per
fortnight.
A Principal Carer Parent or Participant with a Partial Capacity to Work of
15 29 hours per week undertaking an approved study or training for at least 30
hours per fortnight is considered to be fully meeting their part-time Mutual
Obligation Requirements. These recipients are managed by Services Australia and
will be Suspended from the Provider’s caseload.
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Non-approved study or training
Participants can undertake other education or training under their own initiative at
any time but, if the Activity is not approved (as outlined above) and included as a
compulsory item in their Job Plan, this will not contribute towards their mutual
obligation requirements.
People undertaking a full time course that is longer than 12 months in duration
should generally be placed on a student allowance. Providers should refer full time
students to Services Australia for an income support payment eligibility check.
Except in specific circumstances, Providers cannot approve full-time courses of 12
months (two semesters) or longer in duration, or Masters or Doctorate courses.
Note: Exceptions include:
• Participants in receipt of Special Benefit (NVH) who have not attained a Year 12
or equivalent qualification, may undertake full time study in a school institution
up to Year 12. These Participants will still be required to attend Provider
appointments and undertake up to 20 Job Searches per month.
• the Participant is a single Principal Carer Parent on JobSeeker Payment, has been
granted PES for an academic course or course longer than 12 months. Where an
eligible course for which PES is granted is being undertaken full-time or for at
least 30 hours per fortnight, this will fully meet requirements, and the single
principal carer will not be required to undertake additional activities. Providers
can include this as approved study in the Participant’s job plan, or
• the Participant is in receipt of Parenting Payment Single (this study would
usually be approved by Services Australia), or
• the Participant is a Parenting Payment recipient who transferred to JobSeeker
Payment or Youth Allowance (other), or, in some limited instances where a
Participant was granted the Disability Support Pension, and then transferred to
JobSeeker Payment or Youth Allowance (other). They are able to continue their
studies in the same course they commenced while receiving the previous
Income Support Payment type (this would usually be approved by Services
Australia) for which they receive PES.
• Services Australia has approved participation in a full-time course for
Participants prior to entering employment services if the Participant has been
identified as requiring training under the Skills for Education and Employment
(SEE) or Adult Migrant English Program (AMEP).
• Services Australia can also approve participation in a full-time course for any
Participant prior to entering employment services or another relevant Provider’s
program if:
▪ the Participant has an offer of employment, confirmed by a letter from
the potential employer, contingent upon their completing the course
▪ the course has a clear vocational application, and
▪ the Participant is prepared to meet any additional expenses involved.
Breaks in Activities
If a Participant has a break in an Activity which is required to satisfy their Mutual
Obligation Requirements, the Provider must update the Participant’s Job Plan with
other Activities to meet their Mutual Obligation Requirements.
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There is no need to adjust a Participant’s requirements if they have a break of less
than or equal to four weeks that is outside their control. If the break is greater than
four weeks then the Participant must do other requirements, such as Job Search, for
the period of the break. The Job Plan must be updated to include the new
requirements.
Suitable work
Participants must actively look for work and be prepared to accept any offer of
suitable work in a variety of fields. Any work can be considered suitable provided it
meets certain safeguards set out in Social Security Law, such as minimum statutory
conditions and related health and safety considerations.
‘Suitable work’ includes any work that a Participant is capable of doing, not just
work the Participant prefers to do or is specifically qualified for. This can include
casual or permanent, and part-time or full time work depending on the Participant’s
assessed capacity. Participants are required to accept suitable work that may not be
their first preference while they continue to look for work that better matches their
qualifications, expertise and interest.
Work is unsuitable if it:
• involves skills, experience or qualifications that the person does not have and
appropriate training will not be provided by the employer
• is above the Participant’s assessed work capacity within the next two years with
intervention
• may aggravate a pre-existing illness, disability or injury and medical evidence has
been provided
• involves health or safety risks and would contravene an occupational health and
safety law
• has terms and conditions which are less generous than the applicable statutory
conditions
• involves commuting from home to work that would be unreasonably difficult
(more than 60 minutes one way for Principal Carer Parents and those with
Partial Capacity to Work and more than 90 minutes one way for other
Participants)
• is considered by the Participants to be unsuitable on moral, cultural or religious
grounds
• is not consistent with prevailing community standards
• is the subject of industrial dispute
• involves enlistment in the Defence Force or the Reserve Forces
• requires the person to change residence.
Unsuitable work for Principal Carer Parents
In addition to the above ‘unsuitable work’, Principal Carer Parents cannot be
required to accept employment of more than 25 hours a week. Additionally,
Providers should consider whether:
• the Principal Carer Parent has access to appropriate care and supervision for
their child/children during the times when they would be required to work
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• the location of either the workplace or the child care facility would make the
total travel time to and from work unreasonable
• the Principal Carer Parent will be at least $50.00 a fortnight financially better off
as result of working.
If a job offer to the Principal Carer Parent involves employment outside school hours
or in school holidays, a job is generally considered suitable if there is appropriate
care and supervision for a child during the hours of work (including the travel to and
from work). Suitable care and supervision means:
• childcare provided by an approved childcare service (within the meaning of the
Family Assistance Administration Act 1999).
• any other care or supervision arrangements that the parent deems suitable.
Unsuitable work for Participants with a Partial Capacity to Work
In addition to the list above of ‘unsuitable work’, work is unsuitable for Participants
with a Partial Capacity to Work if:
• it does not provide appropriate support or facilities to take account of the
illness, disability or injury
• the total cost of participating in employment means that the Participants would
be financially worse off as a result of undertaking the work. Examples include
personal care requirements incurred by the Participant to get ready for work or
while on the job; disability aids required for participation in the job that are not
covered by the Employer and the cost of travel to and from the job by the
Participant’s means of transport.
Job Search Requirements are an important part of Mutual
Obligation Requirements
Providers will set the number of Job Searches a Participant is required to undertake
per month in accordance with the Deed, this Guideline and Social Security Law.
Record the number of Job Searches required in the Participant’s Job Plan.
Participants with Mutual Obligation Requirements will usually have to look for work.
The number of Job Searches generally expected of Participants (including Principal
Carer Parents and those with a Partial Capacity to Work of 15 to 29 hours per week)
is:
• for Stream A and Stream B Participants – 20 Job Searches per month
• for Stream C Participants – Job Search depends on capacity
• for Participants aged 60 years and over (regardless of Stream) – Job Search
depends on capacity.
Participants cannot be required to do more than 20 Job Searches per month.
When assessing the quality of the Participant’s Job Search efforts, Providers should
consider whether the jobs applied for were:
• at a variety of levels of seniority or remuneration that is suitable for the
Participant; and
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• in a variety of fields and occupations in which the Participant is suitably qualified
or has experience, if that work is suitable for the Participant; unless the
Participant is studying or participating in training and the Provider agrees the
Participant can focus on job search relevant to their field of study if it will
increase the likelihood of the Participant finding sustainable employment, and
• applied for using a variety of methods to contact potential employers.
While the above must be taken into account when assessing Job Search efforts,
Providers should also consider the Job Search efforts of the Participant more
holistically over time. A Participant is not required to meet each of these criteria in
each separate Job Search period – therefore it is important to consider factors such
as:
• labour market restrictions as the type and number of vacancies available in each
Job Search period may differ; and
• the most appropriate pathway for the Participant to obtain sustainable
employment. In considering this, providers could discuss and agree to a strategy
for targeting Job Search efforts in advance with the Participant to increase their
likelihood of securing employment.
(Deed references: Clause 113)
Participants who do not have Job Search Requirements
The following Participants will not be required to undertake Job Search while they
are fully meeting their Mutual Obligation Requirements:
• Principal Carer Parents
• those with a Partial Capacity to Work of 15 to 29 hours per week
• Participants 55 years of age and over
• Participants undertaking Drug and Alcohol rehabilitation in a Residential
Program
• refugee Participants undertaking activities to help adjust to life in Australia and
to increase chances of finding work.
• Pregnant Participants are exempt from Job Search from six weeks before their
expected due date until six weeks following the birth of their child.
• NEIS Prospective Participants who have been assessed as NEIS Eligible but have
not yet signed a NEIS Participant Agreement will have their Job Search
requirements reduced to zero while participating in NEIS Training.
• NEIS Participants in receipt of Parenting Payment (Single) or the Disability
Support Pension are able to choose to remain on their current payment or move
to NEIS Allowance. Where they remain on their current payment while
participating in NEIS Assistance and actively working on their small business,
they do not have Job Search or other Mutual Obligation Requirements.
• Early School Leavers who are meeting their Mutual Obligation Requirements
through full-time education or a combination of part-time study and part-time
work of 25 hours per week (15 hours for those with part-time Mutual Obligation
Requirements) must not have any Job Search requirements in their Job Plan.
• Participants participating in a total of 70 hours a fortnight of combined declared
paid work (including self-employment) and approved study or training (see
above).
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Recording Job Search requirements in the Job Plan
When setting compulsory Job Searches, Providers must use the JS09 code. The
Department is actively monitoring Job Plans and would expect that:
• for Stream A and Stream B Participants, all Job Plans should contain JS09.
• for Stream C Participants, most Job Plans should contain JS09. In some
Exceptional Circumstances, Job Searches may not be required for a limited
period while non-vocational issues are actively being addressed.
Circumstances that may reduce Job Search requirements
Do not reduce the number of Job Searches a Participant is required to undertake
merely because the Participant is undertaking other Activities – in particular study or
during the Work for the Dole Phase.
Providers may reduce the number of Job Searches as a result of a Participant’s:
• participation in approved study or training
• physical, intellectual or psychiatric impairment
• non-residential treatments or counselling for drug and alcohol dependency
(including Drug Court Orders)
• preventative health treatments and interventions – (for jobactive Indigenous
Participants and Stream C Participants)
• substantially elevated level of family and caring responsibilities
• accommodation situation, where this is likely to impede Job Search
• education or skill level, where this is likely to substantially limit job opportunities
• current employment status (part-time or casual work)
• domestic violence (including family violence) or family relationship breakdown
(Services Australia may grant an Exemption from Mutual Obligation
Requirements in these circumstances)
• level of English language skills, if Participant is doing a course to improve these
skills
• cultural factors
• the state of the labour market and the transport options available to the person
in accessing that market, for example, taking into account travel time.
For example, a Stream A Participant either living in a metropolitan area or within 90
minutes travel time to metropolitan area would be expected to have 20 Job
Searches per month. In a regional area with limited vacancies and where the travel
time to more positive labour markets is more than 90 minutes, it might be
appropriate that a Stream A Participant has a lower Job Search requirement, for
example, 15 Job Searches per month.
Job Search requirements for those in approved study and training
Participants studying an approved course or can have their studies counted towards
reducing Mutual Obligation Requirements, including:.
• Providers can reduce and tailor a Participant’s requirements by taking into
account their study/training
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• Participants who are working and studying/training for at least 70 hours per
fortnight will have no Job Search requirements, but will stay connected to a
Provider.
Participants are still required to accept any suitable work that does not conflict with
scheduled course times and Providers should consider what is an appropriate level
of Job Search which will not interfere with Participants’ ability to undertake their
approved study/training.
Where studying an area of identified skill needs in a demand area which would be
likely to improve a job seeker’s’ employability, job seekers may initially restrict their
Job Search to that skill area. For example, job seekers studying an aged care related
qualification should be allowed to initially restrict their Job Search to that field.
However, Providers have discretion to require job seekers to diversify their job
search, particularly where previous searches in that area has have been unsuccessful
or there is little immediate likelihood of finding work in the area studied.
Participants who combine declared work and approved study/training for at least 70
hours per fortnight are not required to look for additional work or participate in
other activities. However, they should remain connected to the Provider and may be
referred to suitable work opportunities that do not conflict with their study or work.
Job Search requirements for Early School Leavers who are not meeting their
requirements through study or paid work
Early School Leavers who are meeting their Mutual Obligation Requirements
through approved Activities other than just paid work and study for 25 hours per
week (15 hours for Principal Carer Parents and those with a Partial Capacity to Work
of 15 to 29 hours per week) must have up to 20 Job Searches per month in their Job
Plan.
Job Search requirements while studying Language, Literacy and Numeracy courses
If a Provider has identified that a Participant needs to improve their Language
Literacy and Numeracy skills, the number of required Job Searches may be reduced
(but not reduced to zero) while the Participant is actively participating in an
accredited Language Literacy and Numeracy course. Approved courses include the
Skills for Education and Employment program and the Adult Migrant English
Program.
Job Search requirements for Stream C Participants and Participants 60 years of age
and over
The number of Job Searches required by Stream C Participants and Participants
60 years of age and over depends on their capacity. Generally, 10 Job Searches per
month are expected.
When setting an appropriate number of Job Searches, in addition to other
considerations, Providers may also consider:
• other non-vocational issues or vocational issues that are being, or have been
addressed
• if the Participant has undertaken re-skilling or re-training
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• for Stream C Participants, it might be appropriate in some Exceptional
Circumstances to have no Job Searches for a period while non-vocational issues
are actively being addressed.
For Stream C Participants, the number of Job Searches required is expected to
increase over time as they overcome or sufficiently manage personal or nonvocational issues.
Job Search requirements for those in paid work
For Participants with full-time Mutual Obligation Requirements:
• if doing at least 40 hours of declared paid work (including self-employment)
per fortnight then the number of Job Searches should be halved. If the
Participant is doing a significant number of hours of paid work per week and
receiving only a residual amount of income support, the number of Job Searches
may be reduced further.
• if doing at least 70 hours of declared paid work (including self-employment)
• per fortnight then the Participant should have no Job Search requirement if
doing at least 70 hours of combined declared paid work (including selfemployment) and approved study or training per fortnight then the Participant
should have no Job Search requirement.
For Participant with part-time Mutual Obligation Requirements (Principal Carer
Parents and those with a Partial Capacity to Work of 15 to 29 hours per week):
• if doing 11 to 29 hours of declared paid work (including self-employment)
per fortnight, the number of Job Searches should be halved
• if doing 30 hours or more of declared paid work (including self-employment) per
fortnight, the Participant should have no Job Search requirement.
(Deed references: Clause 113)
Annual Activity Requirement (AAR)
The AAR is the set number of hours that a Participant must complete in approved
Activities when in the Work for the Dole Phase.
Most Participants have an AAR when they enter into the Work for the Dole Phase
and must participate in an approved Activity or combination of approved Activities
to meet their AAR.
Providers must ensure that Participants in the Work for the Dole Phase fulfil their
AAR. Work for the Dole Phase Activity commencement and participation are
performance measures in Providers’ Star Ratings. For more information on the Star
Ratings, see the Performance Framework Guideline.
(Deed references: Clauses 107, 108, 109)
Entering the Work for the Dole Phase
All Participants who are commencing in the Work for the Dole Phase for the first
time start the phase after they have been in jobactive for 12 months. Following this,
Participants will need to take part in the Work for Dole Phase for a continuous six
months each year they remain in jobactive.
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Determining the hours of participation to meet the AAR
The number of hours of participation in approved Activities that a Participant
requires to meet their AAR depends on their age, their assessed capacity to work
and whether they are a Principal Carer Parent.
Participants with no AAR:
• Participants who have reached Age Pension age.
• Participants who are fully meeting their part-time Mutual Obligation
Requirements through participation in appropriate Activities for 30 hours per
fortnight
• Participants 55 years of age and over during the period they are meeting their
full-time Mutual Obligation Requirements through participation in appropriate
Activities for 30 hours per fortnight
• Participants with a Partial Capacity to Work or temporary reduced work capacity
of 0 to 14 hours per week
• Participants with Community Service Orders of 20 or more hours per week
• Early School Leavers with full-time Mutual Obligation Requirements already
undertaking 25 hours a week of approved Activities or full-time study.
Using the AAR Calculator
The AAR Calculator on the Department’s IT Systems provides information on how
many hours of participation Participants need to complete to meet their AAR. See
the Help. For more information on how to access the AAR Calculator.
Note: Under the Targeted Compliance Framework, where Activities are recorded in
the Calendar, which contribute to a Participant’s AAR, the Department’s IT Systems
will calculate hours. There are exceptions, however, where hours will still need to be
manually calculated, when hours need to be adjusted.
Participation hours for Participants with full-time Mutual Obligation Requirements
• Up to 49 years of age: generally must participate for 650 hours over 26 weeks
(50 hours per fortnight)
• Aged 50 to 59 years of age: generally must participate for 390 hours over
26 weeks (30 hours per fortnight).
• Aged 60 years to the aged pension age: generally must participate for 130 hours
over 26 weeks (10 hours per fortnight)
Participation hours for Participants with part-time Mutual Obligation Requirements
• Under 30 years of age: generally must participate for 390 hours over 26 weeks
(30 hours per fortnight)
• 30 to 59 years of age: in most circumstances must participate for 200 hours over
26 weeks (15 to 16 hours per fortnight).
• Aged 60 years to the aged pension age: Nil requirements
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Participation hours for any Participation undertaking Defence Reserves
• For Participation undertaking Defence Reserves: 240 hours over 26 weeks
(18 – 20 hours per fortnight).
Participation in the Launch into Work program
For Participation in the Work for the Dole phase, participation in Launch into Work
program pre-employment projects will fully meet Participants’ AAR for the project’s
duration. If the Participant stops attending the project, or does not commence
employment with the Launch into Work Organisation at the end of the project, they
need to be referred to another AAR Activity in order to complete their AAR hours for
the remaining weeks of their Work for the Dole phase.
Participation in Regional Employment Trials Activities
Participation in the Regional Employment Trials Activity will meet the job seeker’s
AAR for the duration of their participation in the Regional Employment Trials
Activity. If the participant stops attending the activity they need to be referred to
another AAR activity in order to complete their AAR hours for the remaining weeks
of their Work for the Dole phase.
See the Regional Employment Trials Guideline for further information.
Participation in Local Jobs Program Activities
Participation in a LJP Activity will meet the job seeker’s AAR for the duration of their
participation in the LJP Activity. If the participant stops attending the activity they
need to be referred to another AAR activity in order to complete their AAR hours for
the remaining weeks of their Work for the Dole phase.
See the Local Jobs Program Guideline for further information.
Participation hours in approved study/training
Full-time load
If the training Provider considers the Participant has a full-time study load then the
Participant will meet their fortnightly hour’s requirement in the fortnights they are
studying, regardless of actual contact hours.
For example, a Participant who has an AAR of 50 hours per fortnight and undertakes
44 contact hours per fortnight of full-time study does not have to complete any
additional hours in another Activity while they are undertaking a full-time study
load.
Non-contact hours
Published non-contact study hours for Participants undertaking part-time
study/training will also count towards a Participant’s AAR, as long as they do not
exceed the course’s face-to-face hours. Where a course’s non-contact study hours
are not published, up to a maximum of 10 non-contact study hours per fortnight can
be counted towards part-time study. Any non-contact study can be reflected in the
Job Plan by using the appropriate Job Plan code, with study recorded in the
Participant’s Calendar.
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Online courses
For online courses, it is expected that the majority of course hours are non-contact.
In these cases, study load (hours) and duration requirements as published by the
training institution will count towards a Participant’s AAR. If the total part-time
study hours are not sufficient to meet a Participant’s AAR, other Activities will also
need to be undertaken.
 System step: For study or training Activities, Providers must record the outcomes of
the training course upon completion (for example, whether a certificate or
statement of attainment was achieved).
Change of circumstances during the Work for the Dole Phase
If a Participant circumstances change during their Work for the Dole Phase, their
AAR may also change. This may occur when a Participant becomes or ceases to be a
Principal Carer Parent, where a Participant’s capacity to work changes or when a
Participant turns 30 years of age. In these instances, the Participant’s participation
must match their new requirement.
For example, if a Participant who is 49 years of age and has an overall requirement
of 650 hours turns 50 years of age while in the Work for the Dole Phase, their
requirement will reduce to 390 hours. If they have already completed 390 hours due
to undertaking 25 hours per week over their first four months in the Work for the
Dole Phase, they will have already met their AAR at this point in the Work for the
Dole Phase.
Selecting Activities for a Participant to meet their AAR
After consultation with the Participant, Providers must determine and source the
Activities that the Participant must undertake to meet their AAR in accordance with
the Deed, this Guideline and Social Security Law.
 System step: The Provider must record these in the Participant’s Job Plan, including
the relevant hours of participation the Participant needs to undertake each
fortnight.
Providers placing Participants into Activities must prioritise Participants with Mutual
Obligation Requirements over other Participants.
 System step: When recording CTA Courses in the Job Plan, the minimum hours of
participation required will automatically populate, along with the timeframe for
participation.
Approved Activities to meet the AAR
• Work for the Dole
• part-time employment
• National Work Experience Programme
• Work Experience (Other)
• PaTH Internships
• PaTH Employability Skills Training (EST)
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• Career Transition Assistance (CTA)
• Voluntary Work
• Launch into Work program pre-employment projects
• Regional Employment Trials activities
• Local Jobs Program activities study/training (part-time or full-time)
• Study/training must be approved by Providers (see the Approval of Study and
Training section of this guideline) and must be a Certificate I course or higher
(but not a Masters or Doctorate course).
• accredited language, literacy and numeracy courses, which can include:
▪ the Skills for Education and Employment program, or
▪ the Adult Migrant English Program
• rehabilitation for drug or alcohol dependency
• other non-vocational assistance and Interventions for Stream C Participants
• preventative health related Activities for jobactive Indigenous Participants and
Stream C Participants
• Defence Reserves
• other government programs, including NEIS Training, state government
programs and ‘Exploring Being My Own Boss’ Workshops
• non-government programs approved for AAR purposes (see the Activity
Management Guideline).
Further information on Activities suitable to meet a Participant’s AAR can be found
in the Activity Management Guideline, Work for the Dole Guideline, and
Managing PaTH Internships Guideline.
(Deed references: Clauses 107, 108, 109)
Activities that do not count towards a Participant’s AAR
There are certain Activities that will not count towards meeting a Participant’s AAR.
These include:
• non-accredited education and training unless it is non-vocational assistance for
Stream C Participants
• study outside of the approved short course conditions (including Masters and
Doctorate courses)
• Non-vocational assistance and interventions. For example, careers counselling
and personal development courses. Please note: For Stream A and B
Participants, satisfactory participation in the relevant number of hours in drug or
alcohol addiction treatments (including rehabilitation) will meet their AAR.
(Deed references: Clauses 107, 108, 109)
Considerations when selecting Activities to meet AAR
Participants under 18 years of age
Participants under 18 years of age with Mutual Obligation Requirements are not
eligible to participate in Work for the Dole.
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Participants under 17 years of age are not eligible to participate in the National
Work Experience Programme.
(Deed references: Clauses 107, 108, 109)
Participants 15-24 years of age
Employability Skills Training (EST) is available to eligible Participants between
15 to24 years of age who are receiving income support and have compulsory
Mutual Obligation Requirements.
Young Participants between 17–24 years of age, with Mutual Obligation
Requirements, can participate in a PaTH Internship as a voluntary activity.
A Participant will meet their fortnightly hour’s requirement in the fortnights they are
participating in PaTH Internships or EST, regardless of the hours of participation.
See the Activity Management Guideline and Managing PaTH Internships Guideline.
Participants 18-49 years of age
For Participants 18 – 49 years of age with full-time Mutual Obligation Requirements,
Work for the Dole is the principal Activity to meet their AAR unless they have:
• arranged to meet their AAR through another approved Activity that will start at
the time they become subject to the AAR, or
• are already undertaking other approved Activities at the time they enter the
Work for the Dole Phase.
(Deed references: Clauses 107, 108, 109)
Participants 50-59 years of age
Participants 50 to 59 of age with full-time Mutual Obligation Requirements may
select which approved Activity they will undertake to meet their AAR. Once chosen,
this Activity should generally be entered as a compulsory requirement in their Job
Plan.
(Deed references: Clauses 107, 108, 109)
Principal Carer Parents and Participants with a Partial Capacity to Work
Principal Carer Parents and those with a Partial Capacity to Work of 15to 29 hours
per week of any age may select which approved Activity they will undertake to meet
their AAR. Once chosen, this Activity should generally be entered as a compulsory
requirement in the Job Plan.
(Deed references: Clauses 107, 108, 109)
Participants with Community Service Orders
Participants with Community Service Orders of 20 hours or more a week do not have
Mutual Obligation Requirements for the period of the Order.
If a Participant has a Community Service Order of less than 20 hours a week they still
have Mutual Obligation Requirements, however, the Community Service Orders take
precedence. If these Participants are in the Work for the Dole phase they will need
to meet their AAR in addition to their Community Service Order.
(Deed references: Clauses 107, 108, 109)
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Certain Participants undertaking non-vocational Activities/interventions
For Stream C job seekers, satisfactory participation for the relevant number of hours
in non-vocational assistance or interventions (including preventative health
treatments and drug or alcohol addiction rehabilitation will meet their AAR i.e. the
Participant will be deemed to be fully meeting their fortnightly AAR in the fortnights
they are participating in that Activity, regardless of contact hours.
For Stream A and B Participants, satisfactory participation in the relevant number of
hours in drug or alcohol addiction rehabilitation will meet their AAR i.e. the
Participant will be deemed to be fully meeting their fortnightly AAR in the fortnights
they are participating in that Activity, regardless of contact hours.
For jobactive participants who are Indigenous or in Stream C, participation in
preventative health treatments and interventions can be counted towards their
AAR.
Regardless of Stream, any Participants in residential drug or alcohol addiction
rehabilitation are considered to be fully meeting their mutual obligation
requirements while they are in residence.
Participants who undertake other types of drug and alcohol treatments or
counselling should have these activities included in their Job Plan along with
appointments, other appropriate activities and an appropriate number of Job
Searches. If the Participant is unable to undertake other activities in addition to
treatments or counselling, the treatments or counselling will fully meet their
fortnightly AAR in the fortnights they are participating in that activity, regardless of
contact hours.
Note: the relevant number of hours refers to the number of hours deemed suitable
by the Provider, for the Participant, for that particular non-vocational assistance or
intervention. While there is no fixed lower limit on the number of hours per
fortnight of contact hours, a Participant must not be referred to reduced hours of
participation for the sole purposes of meeting their AAR. The Participant’s
participation in these Activities must be sufficient enough to be treating their
condition in order to meet the Participant’s AAR.
Placing the Participant in Activities
Providers must commence Participants who have an AAR in an Activity immediately
after entering the Work for the Dole Phase.
Participants may undertake a combination of Activities to meet an AAR where it is
deemed suitable or necessary by the Provider.
The time taken to commence a Participant in an approved Activity at the start of the
Work for the Dole Phase is a performance measure in Providers’ Star Ratings. For
more information on the Star Ratings, see the Performance Framework Guideline.
For information on setting up and managing Activities, including important
information on work health and safety, risk assessments and checks, refer to the
Activity Management Guideline and the Job Plan and Scheduling Mutual Obligation
Requirements Guideline.
(Deed references: Clauses 107, 108, 109)
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Setting the required hours in the Calendar

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System step: For Participants undertaking Work for the Dole to meet their AAR,
Providers must use the Calendar to schedule the Participant’s required participation,
start and finish times as notified to the Participant.
System step: For Participants undertaking other Approved Activities, Providers must
use the Calendar to schedule the required hours for all Activities, except:
for Education and Training where the course is delivered online, or that portion

of the course delivered online.
• where it is a requirement that the Participant resides with the host organisation,
either as part of a residential program or Drug and Alcohol Treatment or as part
of Defence Reserves.
• for Employment and work experience activities where the hours are irregular
and are organised directly between the Participant and the employer or host.

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Where the Department’s IT Systems do not support scheduling of the activity.
For more information see the Job Seeker Calendar and Annual Activity
Requirement IT Supporting Document.
System step: For Participants participating in CTA, or a Regional Employment Trials

activity, scheduling this activity in the Calendar is required. Any hours marked as
attended will automatically accrue towards Participant’s AAR. Providers should
manually record additional monthly AAR hours for Participants who are in the Work
for the Dole Phase and who have an AAR so that the Participant fully meets their
AAR for the period of participation in CTA or a Regional Employment Trials activity.
 System step: For Participants undertaking a Launch into Work program preemployment project, scheduling these Activities in the Calendar is encouraged.
Providers should manually record monthly AAR hours for Participants who are in the
Work for the Dole Phase and who have an AAR.
 System step: Providers are encouraged to use the Calendar to ensure conflicting
appointments are not scheduled, by creating a personal event for the Participant
using the ‘working casual / regular’ event type (note: even though participation in a
project is not employment this is the only available event type).
For further information regarding how to set a Participant’s required hours in the
Calendar, refer to the Calendar user Guide on the Learning Centre Website.
(Deed reference: Clause 107)
Recording Participant participation against the AAR
 System step: Participants will be responsible for recording their attendance at
Activities. However, for those Participants found not capable of recording
attendance, Providers must record attendance in approved Activities using the
Calendar. All results must be recorded by close of business on the day of
participation in the activity
• for study or training Activities, Providers must record the outcomes of the
training course upon completion (for example, whether a certificate or
statement of attainment was achieved).
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For all Activity types, the Provider must negotiate with the Supervisor the most
appropriate reporting and recording mechanism to ensure that the Provider can
record in the system the number of hours a Participant has participated in for each
day (for Work for the Dole Activities) or month (for all other approved Activities).
This should reflect the Host Organisation’s normal business practices. For short
breaks, these may form part of the Participant’s normal hours of participation, and
count toward their AAR.
Alternatively, when setting up the Activities in the Calendar, it is recommended that
the Provider request evidence based attendance recording, which will include a QR
code and passcode to be generated by the Department’s IT Systems. They must
have the contact details of the Supervisor up to date so that the Supervisor can
receive the QR code and passcode the day of the Activity. Participants will then be
able to scan the QR code when they attend the Activity. If the Activity is longer than
four hours, the Department’s IT Systems will generate two codes: one for the start
of the Activity and one for the end of the Activity.
For further information regarding how to record attendance in the Calendar, refer to
the Department’s Job Seeker Calendar and Annual Activity Requirement Details IT
Supporting Document and the IT System Online Help.
(Deed reference: Clause 107)
EST Providers will enter course details into the Calendar component of the
Department’s IT Systems. Providers will refer and place eligible Participants from
their caseload into the courses; the Activity Diary is automatically updated with the
course details.
 System step: For CTA and Regional Employment Trials activities, satisfactory
participation in the activity will meet the Participant’s AAR. I.e. The Participant will
be deemed to be fully meeting their fortnightly AAR in the fortnights they are
participating in CTA and Regional Employment Trials activities, regardless of the
contact hours. Any hours scheduled that are marked as attended will automatically
accrue towards the Participant’s AAR. jobactive Providers must manually record the
relevant additional monthly hours as per the Participant’s AAR, using the Monthly
Hours section of the AAR Details screen of the Department’s IT Systems so that the
Participant fully meets their AAR for the period of participation in CTA or a Regional
Employment Trials activity.
Recording participation via the Supervisor App
Supervisors can use the Supervisor App to record a Participant’s attendance in Work for
the Dole and other approved Activities. However, they should be encouraged to only do
so for Participant who:
• have been assessed as not being capable of recording or reporting their own
attendance
or
• have been assessed as being capable of recording or reporting their own
attendance but who are unable to do for themselves on the day.
In most cases it is expected that the Supervisor will receive a QR code or passcode
that has been generated by the Department’s IT Systems, and Participant will be
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able to scan it with their mobile devices to record their own attendance. If the
activity is longer than four hours, the Supervisor will receive two QR codes or
passcodes: one for the morning when the Participants arrive, and one for the
afternoon when the Participants leave for the day.
For further information on the Supervisor App, refer to the Work for the Dole IT
Supporting Document.

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System step: EST Providers will continue to have access to the Supervisor App to
record Participants attendance at EST courses where appropriate.

 Documentary evidence: Where Participants have used evidence to record their
attendance directly into the Department’s IT Systems, offline records are not
required to be kept. The same applies where Activity attendance information has
been entered by the Activity Host Organisation into the Supervisor App or directly
into the Department’s IT Systems, offline records are not required to be kept.
(Deed reference: Clause 107)
Recording of Work for the Dole participation in the Calendar
 System step: Participants will be able to record their own attendance at Work for
the Dole Activities. Where Participants are not capable of recording their own
attendance, or are unable to due to certain circumstances, Providers must record
results against all required participation in the Calendar for every day that the
Participant was required to participate, as per notification issued to the Participant
by the close of business each day.
(Deed reference: Clause 107)
Recording participation in paid work in the AAR Details screen
 System step: For participation in paid work Activities, ESS Web will automatically
place the Participant into a ‘Part Time/Casual Paid Employment’ Activity when the
Participant declares hours of paid work to Services Australia. If the Participant is in
the Work for the Dole Phase, the system will automatically populate the AAR Details
Screen with the hours declared to Services Australia.
Where necessary, Providers can override the hours received from Services Australia
e.g. if they disagree with the Services Australia hours for a period and hold
documentary evidence supporting the updated hours.
Recording other approved Activities either in the Activity Diary or AAR Details screen
 System step: For all other Approved Activities, attendance results, to meet the AAR
must be recorded through the Calendar (using the same process as for Work for the
Dole activities).
For Participants doing on-line courses not required to be recorded in the
Participants Calendar are encouraged to record the total hours completed for each
month in the Work for the Dole Phase within 20 Business Days of each month of
participation.
If a Participant is participating in an Activity that fully meets their AAR, the Calendar
will only count those hours that are scheduled towards the Participant’s AAR. The
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remaining hours should be credited by entering them in using the monthly hours
section of the AAR Details screen.
Providers are to record the hours completed by the Participant in all Approved
Activities during the Work for the Dole Phase by the deadline of 20 Business Days
after a Participant exits the Work for the Dole Phase, or exits the Provider’s caseload
(for example, exiting from jobactive or transferring to another Provider).
If nothing is entered into the system by then, the Participant’s required hours will be
recorded as zero for that period.
If Providers are aware that duplicate hours have been created for AAR, Providers
must reduce the number of hours within 20 Business Days. This may occur when a
Participant is in paid work, a day of Activity is resulted as No Longer Required (NLR)
as the Participant is working on that day and declares the hours worked. The
Participant would be created the Activity hours and the hours declared. The
Participant should have credited the higher of the two hours for the individual day.
(Deed reference: Clause 107)
Completing the AAR
Recording requirements

System step: At the end of the Work for the Dole Phase, Providers must ensure the
AAR Details screen correctly displays whether the Participant has met their AAR.

 System step: Providers have up to 20 business days from when a Participant exits
the Work for the Dole Phase or when they exit the Provider’s caseload (e.g. exiting
from jobactive or transferring to another Provider) to enter hours of participation
the Participant undertook within the Phase that were not required to be entered
daily in the Calendar.
The Provider is not required to take any further action if the total hours recorded is
equal to or greater than the Participant’s required AAR hours. In this case the AAR
Details screen will display that the AAR has been met.
If the recorded hours are lower than the required AAR hours, but the Participant has
nevertheless met their AAR (for example, the Participant’s Mutual Obligation
Requirements changed from part-time to full-time while they were in the Work for
the Dole Phase), the Provider must within 20 Business Days of the end of the Work
for the Dole Phase:
• select a reason in the system to indicate how the Participant has met their AAR
• record that the AAR has been met.
If the recorded hours are lower than the Participant’s required AAR hours, no reason
is selected and the AAR has not been recorded as met, the Participant will not have
met their AAR.
For further information regarding how to record completion of the AAR, refer to the
Department’s IT System Online Help.
(Deed reference: Clause 107)
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Meeting the AAR early
Within the Work for the Dole Phase
Within the Work for the Dole Phase, Participants may be permitted to complete
additional hours in an Activity every week or fortnight, either to allow them
flexibility if their particular circumstances require it, or to assist a Host Organisation.
These additional hours will count towards a Participant’s AAR and, in effect, means
that some Participants will satisfy their AAR early. However:
• any hours a Participant agrees to do in excess of 50 hours per fortnight in Work
for the Dole must be created as a voluntary component of their Job Plan using
the Job Plan code and recording Activities in the Calendar.
• Participants must not undertake more than 50 hours per fortnight in a National
Work Experience Programme Placement or a Work Experience (Other)
Placement.
Participants should not be allowed to choose to complete hours early of their own
accord. Any additional hours in a week/fortnight can only occur when agreed upon
between the Provider, the Host Organisation and the Participant, where there is an
identified benefit to the Participant.
If the AAR is completed early, the Provider must ensure that the Participant’s Job
Plan continues to contain the other requirements that would enable the Participant
to continue to meet their Mutual Obligation Requirements. This includes attending
Provider Appointments, undertaking any other appropriate Activities, undertaking
Job Searches and acting on referrals to jobs in the remaining part of the Work for
the Dole Phase after the AAR for that year has already been met.
Early commencement of the Work for the Dole phase
The Work for the Dole Phase can be brought forward for all stream Participant after
six months (but before 12 months) of jobactive services if the Provider considers the
Participant is not benefiting from, or actively participating in services/interventions
designed to improve their employment prospects.
AAR Record Keeping

Documentary Evidence: In addition to recording the relevant information in the
Department’s IT Systems, Providers must retain the following additional forms of
evidence (either hard copy or soft copy):
timesheets or other records of attendance, including information collected

through the Supervisor App, where used
• a statement of attainment or similar (for accredited education)
• a signed training notice or signal notice (for Defence Force Reserves)
• an invoice for services or a letter of acceptance into a program (for nonvocational interventions including drug or alcohol rehabilitation programs and
preventative health treatments and interventions)
jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 41 of 50
• Activity Host Organisation Agreements for Work for the Dole, Voluntary Work,
the National Work Experience Programme, Work Experience (Other) and PaTH
Internships.
• CTA Agreement (for CTA Courses)
• risk assessment documentation which details that all Deed and relevant
guideline requirements have been considered for both the Participant and the
Activity (for Activities where risk assessments are required to be undertaken)
 Documentary Evidence: For part-time/casual work or self-employment, the hours of
paid work reported by the Participant to Services Australia to stimulate the
Participant income support payment is acceptable documentary evidence. This
information is automatically populated into the ‘Recording of Services Australia Part
Time/Casual Paid Employment AAR Hours’ section of the AAR Details screen and no
further documentation is required if this information is accepted. See the Job Seeker
Calendar and Annual Activity Requirement Details IT Supporting Document for more
information about how paid employment is counted towards the AAR. Details of the
hours of paid work completed by the Participant can also be accessed from the Case
Summary Screen of the Department’s IT Systems (Job Seeker Information – View
Declared Earnings) or through the SUB316 – Declared Hours report through ES
Reporting. If the Provider chooses to override the hours declared to Services
Australia, the Provider must keep:
• For paid work: payslips or Employer payroll summaries,
• For self-employment:
▪ a Profit and Loss Statement, a signed and dated written statement from
an accountant and/or registered bookkeeper, or copies of records from
the Australian Taxation Office and/or a tax return statement.
Privacy and information sharing
Providers must comply with Social Security Law and Australian privacy legislation. A
Participant’s Personal Information must only be used or disclosed for the purpose it
was collected, except in limited circumstances such as where the Participant gives
permission or where Commonwealth laws allow or other special circumstances.
Providers should seek independent legal advice if they have any concerns regarding
their obligations under any privacy or other legislation. For further information,
refer to the Privacy Guideline.
(Deed references: Clauses 53, 87, 106)
Sharing Job Plans with SEE or AMEP Providers
Participants participating in the Skills for Education and Employment (SEE) program
or Adult Migrant English Program (AMEP) should be encouraged to share their Job
Plans with their SEE or AMEP Providers in order to make them aware of their full
Mutual Obligation Requirements. This will assist SEE and AMEP Providers in ensuring
that they place Participants in courses with study to fully meet their AAR in the Work
for the Dole Phase.
jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 42 of 50
Summary of Required Documentary Evidence
Notification to Participants of their Mutual Obligation Requirements
• The Provider will notify Participants of their Mutual Obligation Requirements in
accordance with the reasonable notice timeframes for the relevant method of
notification.
• The Provider will create a notification record in the Department’s IT Systems,
identifying the method of notification used (i.e. SMS, email or letter).
• If the Provider is in direct contact with the Participant, the Provider must record
as the notification method that the appointment was booked directly with the
Participant.
• If an Activity or Appointment is rescheduled by the Provider, formal notification
must be issued to the Participant of their new requirements.
Note: If the Provider chooses to record the Participant’s Activity details in the
Activity Diary, this will help them to issue notification of the specific details of
participation in an Activity to the Participant.
(Deed reference: Clause 106)
AAR and other Approved Activities

Documentary Evidence: In addition to recording the relevant information in the
Department’s IT Systems, Providers must retain the following additional forms of
evidence (either hard copy or soft copy):
timesheets or other records of attendance, including information collected

through the Supervisor App, where used
• a statement of attainment or similar (for accredited education)
• a signed training notice or signal notice (for Defence Force Reserves)
• an invoice for services or a letter of acceptance into a program (for nonvocational interventions)
• Activity Host Organisation Agreements for Work for the Dole, Voluntary Work,
the National Work Experience Programme and Work Experience (Other)
Placements
• CTA Agreement (for CTA Courses)
• risk assessment documentation which details that all Deed and relevant
guideline requirements have been considered for both the Participant and the
Activity (for Activities where risk assessments are required to be undertaken)
• payslips or Employer payroll summaries (for part-time work)
▪ For both self-employment and part-time/casual paid work, income
reported by the Participant to Services Australia to stimulate a
Participant’s income support payment is acceptable documentary
evidence. This information is available from the Case Summary Screen of
the Department’s IT Systems (Job Seeker Information – View Declared
Earnings). The information provided indicates both the earnings and the
hours worked
▪ Additionally, documentary evidence for self-employment can include:
jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 43 of 50
▪ a Profit and Loss Statement
▪ a signed and dated written statement from an accountant
and/or registered bookkeeper
▪ copies of records from the Australian Taxation Office and/or a
tax return statement
▪ a Business Activity Statement.
If Activity attendance information has been entered by the Activity Host
Organisation into the Mobile Supervisor’s App or directly into the Department’s IT
Systems, or the Participant has used evidenced based recording of attendance,
offline records are not required to be kept.
A Participant’s attendance at their internship will be recorded to ensure the hours
completed by the Participant end of each month are counted against the
Participant’s AAR.
(Deed reference: Section B4)
jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 44 of 50
All capitalised terms in this Guideline have the same meaning as in the jobactive Deed 2015–2022 (the Deed).
This Guideline is not a stand-alone document and does not contain the entirety of Employment Services
Providers’ obligations. It must be read in conjunction with the Deed and any relevant Guidelines or reference
material issued by Department of Education, Skills and Employment under or in connection with the Deed.
jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 45 of 50
Attachments
Attachment A – Mutual Obligation Requirement summary tables
Mutual Obligation Requirements—Participants under 30 years of age

Period
of
Service
Stream A & Stream B
Participants
Other Stream A Participants Other Stream B
Participants
Stream C
Started in the Work for
the Dole Phase for the
first time before 1
October 2016
Did not start in the Work
for the Dole Phase for the
first time before 1
October 2016
Started in the Work for
the Dole Phase for the
first time before 1
October 2016
Did not start in the Work
for the Dole Phase for the
first time before 1
October 2016
0–6
months
Case Management Case Management Self Service and Job Activity Self Service and Job Activity Case Management Case Management
Appointments
Job Search—up to 20 per
month
Other suitable Activities as
appropriate
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
EST Eligible Participants must
be considered for
EST Courses at five months.
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
EST Eligible Participants must
be considered for
EST Courses at five months.
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
EST Eligible Participants must
be considered for
EST Courses at five months.
Appointments
Job Search—depends on
capacity
Other suitable Activities as
appropriate
EST Eligible Participants must
be considered for
EST Courses at five months.
6–12
months
Work for the Dole Phase Work for the Dole Phase Case Management
Appointments
Job Search— up to 20 per
month
AAR—650 hours over 26
weeks (50 hours/fortnight),
Work for the Dole as the
principal Activity (that is the
default Activity where
another Activity is not
undertaken for the 18-49
year old cohort)
Appointments
Job Search— up to 20 per
month
AAR—650 hours over 26
weeks (50 hrs/fortnight),
Work for the Dole as the
principal Activity (that is the
default Activity where
another Activity is not
undertaken for the 18-49year
old cohort)
AAR for PCP/PCW—390 over
26 weeks (30 hrs/fortnight),
choice of activities
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
Case Management Work for the Dole Phase Case Management Work for the Dole Phase Work for the Dole Phase Work for the Dole Phase

jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 46 of 50

Period
of
Service
Stream A & Stream B
Participants
Other Stream A Participants Other Stream B
Participants
Stream C
12–18
months;
24-30
months;
etc
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
Appointments
Job Search— up to 20 per
month
AAR—650 hours over 26
weeks (50 hours/fortnight),
Work for the Dole as the
principal Activity (that is the
default Activity where
another Activity is not
undertaken for the 18-49
year old cohort)
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
Appointments
Job Search— up to 20 per
month
AAR—650 hours over 26
weeks (50 hrs/fortnight),
Work for the Dole as the
principal Activity (that is the
default Activity where
another Activity is not
undertaken for the 18-49year
old cohort)
AAR for PCP/PCW—390 over
26 weeks (30 hrs/fortnight),
choice of activities
Appointments
Job Search— up to 20 per
month
AAR—650 hours over 26
weeks (50 hrs/fortnight),
Work for the Dole as the
principal Activity (that is the
default Activity where
another Activity is not
undertaken for the 18-49year
old cohort)
AAR for PCP/PCW—390 over
26 weeks (30 hrs/fortnight),
choice of activities
Appointments
Job Search— depends on
capacity
AAR—650 hours over 26
weeks (50 hrs/ fortnight),
Work for the Dole as the
principal Activity (that is the
default Activity where
another Activity is not
undertaken for the 18-49
year old cohort), can also use
non-vocational Activities
AAR for PCP/PCW—390 over
26 weeks (30 hrs/fortnight),
choice of Activities, can also
use non-vocational Activities
18-24
months;
30-36
months;
etc
Work for the Dole Phase Case Management Work for the Dole Phase Case Management Case Management Case Management
Appointments
Job Search— up to 20 per
month
AAR—650 hours over 26
weeks (50 hrs/fortnight),
Work for the Dole as the
principal Activity (that is the
default Activity where
another Activity is not
undertaken for the 18-49
year old cohort.
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
Appointments
Job Search— up to 20 per
month
AAR—650 hours over 26
weeks (50 hrs/fortnight),
Work for the Dole as the
principal Activity (that is the
default Activity where
another Activity is not
undertaken for the 18-49year
old cohort).
AAR for PCP/PCW—390 over
26 weeks (30 hrs/fortnight),
choice of Activities
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
Appointments
Job Search— up to 20 per
month
Other suitable Activities as
appropriate
Appointments
Job Search—depends on
capacity
Other suitable Activities as
appropriate

jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 47 of 50
Mutual Obligation Requirements—Participants 30 years of age up to 49 years of age

Period of
Service
Stream A Stream B Stream C
Started in the Work for the Dole Phase for the first
time before 1 October 2016
Did not start in the Work for the Dole Phase
for the first time before 1 October 2016
0–6 months Self Service and Job Activity Self Service and Job Activity Case Management Case Management
Appointments
Job Search— up to 20 per month
Other suitable Activities as appropriate
Appointments
Job Search— up to 20 per month
Other suitable Activities as appropriate
Appointments
Job Search— up to 20 per month
Other suitable Activities as
appropriate
Appointments
Job Search— depends on capacity
Other suitable Activities as appropriate
6–12 months Work for the Dole Phase Case Management
Appointments
Job Search— up to 20 per month
AAR—650 hours over 26 weeks (50 hours per
fortnight), Work for the Dole as the principal Activity
(that is the default Activity where another Activity is
not undertaken for the 18-49 year old cohort)
AAR for PCP/PCW—200 hours over 26 weeks (15–16
hours per fortnight), choice of Activities
Appointments
Job Search— up to 20 per month
Other suitable Activities as appropriate
12–18 months;
24–30 months;
etc
Case Management Work for the Dole Phase Work for the Dole Phase Work for the Dole Phase
Appointments
Job Search— up to 20 per month
Other suitable Activities as appropriate
Appointments
Job Search— up to 20 per month
AAR—650 hours over 26 weeks (50 hours per
fortnight), Work for the Dole as the principal
Activity (that is the default Activity where
another Activity is not undertaken for the
18-49 year old cohort)
AAR for PCP/PCW—200 hours over 26 weeks
(15–16 hours per fortnight), choice of
Activities
Appointments
Job Search— up to 20 per month
AAR—650 hours over 26 weeks (50
hours per fortnight), Work for the
Dole as the principal Activity (that is
the default Activity where another
Activity is not undertaken for the 18-
49 year old cohort)
AAR for PCP/PCW—200 hours over
26 weeks (15–16 hours per
fortnight), choice of Activities
Appointments
Job Search—depends on capacity
AAR—650 hours over 26 weeks (50 hours
per fortnight), Work for the Dole as the
principal Activity, (that is the default
Activity where another Activity is not
undertaken for the 18-49 year old cohort),
can also use non-vocational Activities
AAR for PCP/PCW—200 hours over 26
weeks (15–16 hours per fortnight), choice
of Activities, can also use non-vocational
Activities.
18–24 months;
30–36 months;
etc
Work for the Dole Phase Case Management Case Management Case Management
As above for the Work for the Dole Phase for six
months
As above for Case Management for six
months
As above for Case Management for
six months
As above for Case Management for six
months

jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 48 of 50
Mutual Obligation Requirements — Participants 50 years of age up to 59 years of age

Period of
Service
Stream A Stream B Stream C
Started in the Work for the Dole Phase
for the first time before 1 October 2016
Did not start in the Work for the Dole
Phase for the first time before
1 October 2016
0–6 months Self Service and Job Activity Self Service and Job Activity Case Management Case Management
Appointments
Job Search— up to 20 per month
Other suitable Activities as appropriate
Appointments
Job Search— up to 20 per month
Other suitable Activities as appropriate
Appointments
Job Search— up to 20 per month
Other suitable Activities as appropriate
Appointments
Job Search—depends on capacity
Other suitable Activities as appropriate
6–12
months
Work for the Dole Phase Case Management
Appointments
Job Search— up to 20 per month
AAR—390 hours over 26 weeks (30 hours per
fortnight), choice of activities
AAR for PCP/PCW—200 hours over 26 weeks
(15–16 hours per fortnight), choice of Activities
Appointments
Job Search— up to 20 per month
Other suitable Activities as appropriate
12–18
months;
24–30
months;
etc
Case Management Work for the Dole Phase Work for the Dole Phase Work for the Dole Phase
Appointments
Job Search— up to 20 per month
Other suitable Activities as appropriate
Appointments
Job Search— up to 20 per month
AAR—390 hours over 26 weeks (30 hours
per fortnight), choice of activities
AAR for PCP/PCW—200 hours over 26
weeks (15–16 hours per fortnight), choice
of Activities
Appointments
Job Search— up to 20 per month
AAR—390 hours over 26 weeks (30 hours
per fortnight), choice of activities
AAR for PCP/PCW—200 hours over 26 weeks
(15–16 hours per fortnight), choice of
Activities
Appointments
Job Search—depends on capacity
AAR—390 hours over 26 weeks (30 hours per
fortnight), choice of Activities, can also use
non-vocational Activities
AAR for PCP/PCW—200 hours over 26 weeks
(15–16 hours per fortnight), choice of
Activities, can also use non-vocational
Activities
18–24
months;
30–36
months;
etc
Work for the Dole Phase Case Management Case Management Case Management
As above for the Work for the Dole Phase for
six months
As above for Case Management for six
months
As above for Case Management for six
months
As above for Case Management for six months

jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 49 of 50
Mutual Obligation Requirements—Participants 60 years of age and over

Period of
Service
Stream A Stream B Stream C
Started in the Work for the Dole Phase
for the first time before 1 October 2016
Did not start in the Work for the Dole
Phase for the first time before 1 October
2016
0–6 months Self Service and Job Activity Self Service and Job Activity Case Management Case Management
Appointments
Job Search— up to 10 per month
Other suitable Activities as appropriate
Appointments
Job Search— up to 10 per month
Other suitable Activities as appropriate
Appointments
Job Search— up to 10 per month
Other suitable Activities as appropriate
Appointments
Job Search—depends on capacity
Other suitable Activities as appropriate
6–12 months Work for the Dole Phase Case Management
Appointments
Job Search— up to 10 per month
AAR—130 hours over 26 weeks (10 hours per
fortnight), choice of activities. No AAR once
the Aged Pension age is reached.
Other suitable Activities as appropriate
Appointments
Job Search— up to 10 per month
Other suitable Activities as appropriate
12–18
months;
24–30
months; etc
Case Management Work for the Dole Phase Work for the Dole Phase Work for the Dole Phase
Appointments
Job Search— up to 10 per month
Other suitable Activities as appropriate
Appointments
Job Search— up to 10 per month
AAR—130 hours over 26 weeks (10 hours per
fortnight), choice of activities. No AAR for
PCW/PCP or for Age Pension age.
Other suitable Activities as appropriate
Appointments
Job Search— up to 10 per month
AAR—130 hours over 26 weeks (10 hours per
fortnight), choice of activities. No AAR for
PCW/PCP or for Age Pension age.
Other suitable Activities as appropriate
Appointments
Job Search—depends on capacity
AAR—130 hours over 26 weeks (10 hours
per fortnight), choice of activities. No AAR
for PCW/PCP or for Age Pension age.
Other suitable Activities as appropriate
18–24
months;
30–36
months; etc
Work for the Dole Phase Case Management Case Management Case Management
As above for the Work for the Dole Phase for
six months
As above for Case Management for six
months
As above for Case Management for six
months
As above for Case Management for six
months

Notes:
• NEIS Prospective Participants who have been assessed as NEIS Eligible will meet their AAR for the period they are participating in NEIS Training.
• Participants in NEIS who have not transferred to NEIS Allowance when they commence NEIS Assistance will fully meet their Mutual Obligation Requirements.
• Volunteer Participants do not have a mandatory number of Job Searches.
• Outside the AAR, Providers can require Participants to participate in other Activities (in addition to Job Search and Provider Appointments).
• Participants can meet their AAR through full participation in the Defence Reserves (240 hours over 26 weeks or 18–20 hours per fortnight).
jobactive guideline Managing and Monitoring Mutual Obligation Requirements Guideline
Effective from: 12 April 2021 TRIM ID: D21/240836 Page 50 of 50
Attachment B – Early School Leaver Facsimile Cover Sheet
Fax to: Services Australia Business Hotline 1300 786 102
Verification of Year 12 or equivalent qualification
(Office use only: CBHESL)
Attached to this Verification Facsimile Cover Sheet is evidence of a completed Year 12 or equivalent
qualification (i.e. Certificate III or higher) for:

Participant’s
name
_____________________________________________
CRN _____________________________________________

Declaration by Provider
I have sighted:
(tick as to which applies)

the original qualification
a certified true copy of the qualification
a letter from the relevant school or educational institution formally verifying
attainment of the qualification
a Statutory Declaration detailing the name of the course, date completed,
institution and institution contact details.
Signed:
Name (Please print):
Organisation:
Office telephone & fax numbers:
Number of pages (including cover
sheet):

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