service level agreements

Statement of Work for (This will be for one of your past or present projects. It the agreement between you the project manager and
client and the supplier of services, goods and materials. Sometimes there are called service level agreements,
project proposals, project briefs, variation agreements, contracts or sub-contracts etc)
Please include your name, student number and name of subject on the document.
Services
Describe the scope of work to be done to detail and a brief summary of the project. Specify the services and
materials required ie. for an IT project this would include hardware and software involved. Describe the exact
nature of the work and sub-component of the main project that this statement of work will be related to.
Deliverables
Deliverables Schedule:
List specific deliverables, describe them in detail, and specify when they are due.
Describe where the work must be performed. Specify the location of equipment and where the people must
perform the work
Period of Performance:
Specify when the work is expected to start and end, working hours, number of hours that can be billed per
week, where the work must be performed, and related schedule information.
Payment Schedule
Specify costs (whether paid on milestone or installments, fixed price or time and materials) If volunteers are
involved there may not be any costs or only travel or meal allowances ?
Sub-Contractors
Specify any further sub-contractors involved – there may not be any.
Representatives
Specify the representatives. You will be the Client representative as Project Manager (address details are not
needed)
Contractor representative will be representative from supplier of services.
OTHER SECTIONS THAT COULD BE INCLUDED
I. Risks and Assumptions:
Specify any known risks, assumptions and areas of responsibility

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II. Stakeholders:
Specify any other relevant stakeholders
III. Applicable Standards:
Specify any company or industry-specific standards that are relevant to performing the work.
IV. Acceptance Criteria:
Describe how the buyer organization will determine if the work is acceptable.
V. Special Requirements or out of scope items:

Specify any special requirements such as hardware or software certifications, minimum degree or experience
level of personnel, travel requirements, and so on. There may be specific out of scope requirements.

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