Using information from the case and your desired performance, recommend a new specialized contact centre for dealing with scenarios like your case.

Finalize your business case from assignments 1, 2, and 3, by providing a complete business case report. The final report should have the following sections / content:

1. Executive summary

One page summary of the business case, recommended solution, your reasoning and expected benefits.

2. Recommendations

Using information from the case and your desired performance, recommend a new specialized contact centre for dealing with scenarios like your case.

Your recommendations must include the following (explain your reasoning for each item):

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a. Functionality (Mandate, what does this centre do? For whom?) Explain the benefit of the new centre over the existing setup;

b. Customer access strategy including hours of operation, target service level and/or response time.

Using information from the case and your desired performance, recommend a new specialized contact centre for dealing with scenarios like your case. - Best Custom Essay Writing Services | MyAustralianAcademy.com.

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